warranty question

L

lohango

Joined
Nov 1, 2001
Messages
21
hello everyone, i'm new to this forum, so is to spyderco products.
i just purchased a spyderco military, second hand, after i received it
some screws on the knife seem to got deformed, is there any way i can
send it back to Spyderco's and have them fix those screws?

thanks, anything would help

willie:)
 
Our Warranty
We make high-performance quality products. If you have problems with any Spyderco product, we would like to hear about it. Your input and questions are important to us.

Knives are designed as cutting tools. Use of your knife for any purpose other than cutting is considered abuse. As with any cutting tool, you may exploit their value prematurely or they may fail to perform if not used or cared for properly. Spyderco warrants that all of our products are free from defects in material and workmanship. Spyderco’s warranty does not cover damage caused by abuse, misuse, improper handling, alteration, accident, neglect, disassembly, or improper sharpening.If a knife fails to function as it was designed we will examine its condition upon its return to us, identify why it failed and respond in an appropriate manner. If we determine that there is a defect in the manufacture or materials we will gladly repair, or replace that product with the same model or one of equal value. If the problem is determined not to be caused by defect in manufacture or materials we will inform you of the cost for repair. Upon agreement and payment we will perform the repair. If we are unable to improve the condition of the knife, we will return it to you with the recommendation that it be retired from use.

If you have any questions or comments about Care and Warranty of your Spyderco knife, please email us here.

Or you may direct your inquiry regarding warranties to our mailing address, toll free number, fax, email or URL. Packages directed to Spyderco should be sent UPS or registered mail (for tracking purposes should your knife fail to arrive at our offices). Please include your complete name, UPS deliverable street address (no P.O. boxes please), daytime phone number and a description of the concern. All costs associated with the shipment of the product are the responsibility of the original knife owner.

Spyderco Inc.
Attention: Warranty and Repair
20011 Golden Gate Canyon Road, Golden, Colorado 80403
Phone: 800-525-7770 or 303-279-8383
Fax: 303-278-2229 or 303-277-1429



Straight from www.spyderco.com in the Edge-U-Cation section :)

Hope that helps :)
 
Spyderco can fix just about any problem with a knife, unless it's very serious, like a badly damaged blade. Whether repairs are covered by warranty depends on the nature and cause of the damage.

Warranty repair or not, replacing a few screws should be nothing expensive. Just send it to the address in the warranty statement above, and they'll contact you with what can be done and what it will cost. Then, you can tell them to proceed with the repair or not. If the screws are so badly damaged that they'll have to drill them out of the holes, it might get expensive if it's not covered by warranty.
 
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