Warranty/Repair questions

Warrior9

Warrior9

Joined
Jan 11, 2013
Messages
158
Hi,
I bought some used OEM black G-10 scales for my PM2. The original stock scales were Digicam.
I bought the directly from Spyderco.
It’s the first time I’ve taken a Spyderco of any type apart. I do have extensive experience with other brands.
I have Wiha bits and drivers and a small squeeze hand clamp. I watched several videos on disassembling/reassembling of the PM2.
I got it apart and laid out all the parts in order.
I cleaned it and gave it a drop of Gunny Slide where needed.
I put it back together together starting with the lock side. I tighten everything together and now I can’t get the blade centered, there’s excessive side to side blade play and I stripped out one of the pivot screws.
Should I send it in?
 
Also, I have six PM2 models and they all have some degree of side to side play that can only be removed if I tighten the pivot to where it is not loose enough to flick open or shut.
 
I empathize with you.

When I disassembled my PM2 (for different reasons), it couldn’t get it back together perfectly. I settled on ‘good enough.’ I don’t know if some PM2’s are more finicky than others, or it some folks are savants with the thing.

Spyderco has sent me screws in the mail before, but I’m under the impression screws & clips are all they send.

Give Spyderco a phone call & see what they have to say about your situation.
 
UPDATE!
I figured out that tightening the pivot screws first, then the blade stop pin screws that it minimize the blade play. The blade was favoring the lockside so I used a trick I learned years ago.
I loosened the screws on the lockside with the blade closed. I then insert a Q-tip in which pushed the blade away from the lockside. I then tightened the screws in this order: Stand-off, Pivot, Blade Stop Pin.
Everything is good now. I now need a pivot bolt and a pocket clip screw to replace the ones I stripped. I messaged Spyderco on their FB page about getting some new screws. Just waiting for a response
 
I have no idea how closely they follow their FB.
They have an online email request cia their website that I have used successfully.
I’m pretty sure I called their CS/warranty department at some point also.

They asked me to email them a picture of the knife that was missing the screws. (They were scale screws.). Got ‘em in the mail a week later.
 
BD_01 said:
I have no idea how closely they follow their FB.
They have an online email request cia their website that I have used successfully.
I’m pretty sure I called their CS/warranty department at some point also.

They asked me to email them a picture of the knife that was missing the screws. (They were scale screws.). Got ‘em in the mail a week later.
Click to expand...
I received a message from them saying that I should their Customer Service department about getting some replacement screws.
I sent them a email just now👍🏻
 
MolokaiRider said:
Also, I have six PM2 models and they all have some degree of side to side play that can only be removed if I tighten the pivot to where it is not loose enough to flick open or shut.
Click to expand...
Yep. I found that too. I finally got the pivot and blade stop pin screws dialed in so there very little blade play and I can still easily flick it open
 
BD_01 said:
I have no idea how closely they follow their FB.
They have an online email request cia their website that I have used successfully.
I’m pretty sure I called their CS/warranty department at some point also.

They asked me to email them a picture of the knife that was missing the screws. (They were scale screws.). Got ‘em in the mail a week later.
Click to expand...
I emailed them and they responded quickly. They requested I send photos of the knife. I just sent them👍🏻
 
Warrior9 said:
I emailed them and they responded quickly. . . . 👍🏻
Click to expand...

This is good to hear. Things must have changed for the better because I recall being told in the past that they did not have enough staff/time to bother responding to emails and/or letters.
 
Last edited:
Had a similar issue a few years back with a Domino. I completely stripped the pivot screw. They required a picture of the knife which I provided and they send me a replacement screw about a week later. I had to drill the stripped screw out myself and replaced it. When done it looked like nothing ever happened. I was happy with the service they provided!
 
hello ,
one topic from Europe :oops:

I would like to ask about Spyderco service , how much time they need to replace knife or repair it? I sent my Siren due to issue with back lock. Shipping from Poland to USA takes around 10 days, but 30 June , knife has been delivered into Spyderco office in Golden ( based on US mail tracking system) . Now is 25 of July and ….nothing. No any info, no any answer . Is this normal ? What is going on ? I know, Poland is far away from North America but i suppose this is not professional approach.
 
Jma1 said:
hello ,
one topic from Europe :oops:

I would like to ask about Spyderco service , how much time they need to replace knife or repair it? I sent my Siren due to issue with back lock. Shipping from Poland to USA takes around 10 days, but 30 June , knife has been delivered into Spyderco office in Golden ( based on US mail tracking system) . Now is 25 of July and ….nothing. No any info, no any answer . Is this normal ? What is going on ? I know, Poland is far away from North America but i suppose this is not professional approach.
Click to expand...

Hi Jma1 -

I sent my Siren in for warranty consideration due to the lock issue as well.. I received a flawless CQI model just over two weeks from my package arriving in Golden. I am in the US though, I imagine it will take longer for you, being international. If I remember correctly, other than an automated UPS shipping notification when they sent out my package, there was no communication on Spyderco's part. Maybe check your junk/spam email for a shipping notification with tracking info? Maybe the package is already in transit? Idk.. just a guess on my end. I'd advise reaching out to Spyderco directly to see what's going with your particular warranty claim.. they will take care of you. Good luck!
 
ricklikesknives said:
Hi Jma1 -

I sent my Siren in for warranty consideration due to the lock issue as well.. I received a flawless CQI model just over two weeks from my package arriving in Golden. I am in the US though, I imagine it will take longer for you, being international. If I remember correctly, other than an automated UPS shipping notification when they sent out my package, there was no communication on Spyderco's part. Maybe check your junk/spam email for a shipping notification with tracking info? Maybe the package is already in transit? Idk.. just a guess on my end. I'd advise reaching out to Spyderco directly to see what's going with your particular warranty claim.. they will take care of you. Good luck!
Click to expand...
Hi
Thank you for your reply, of course I wrote to Spyderco. But I got an answer that they are still waiting for information from the complaint department. I'm starting to worry if everything is ok.
best regards
Janusz
 
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