Warranty?

D

dalee100

Joined
Mar 15, 2008
Messages
1,539
Hi,

I just picked up a new 303 last week. I haven't owned a US Buck in 35 years. I was looking forward to this one but, I'm going to need to send it in and ask them to warranty it. :mad:

Can I call and talk to someone before I mail it to them? Or e-mail somebody? I'm just a little leery of just blindly mailing it off with just a letter. I don't see a phone number for service on their web site. Just for returns and exchanges.

Thanks!
dalee
 
HOW TO SEND YOUR KNIFE IN FOR REPAIR:Tell us who you are and what is wrong with your knife.Let us know what you think is wrong with your knife. Include your name, address, phone number and email address. Wrap your knife securely.Before you ship your knife, please make sure you have cleaned it thoroughly, removing all traces of game remnance. Please put each cleaned knife in a sheath or wrap in cardboard to protect it during shipping. Pack it so the point will not cut through the packaging. You will get your sheath or cardboard back upon return. Packing up your knife.We prefer that you pack your knife in a box. A padded envelope may also work if the knife isn’t too heavy or bulky. Be sure to put packing around the knife so it sits securely in the package. Shipping methods.We recommend that you insure your package and send it by a certified receipt that can be tracked if necessary. This will help protect you against possibility of loss or damage to your knife. Note that knife loss, including shipping to and from the Buck factory, is not covered under warranty. Send your packaged knife to:

Buck Knives
Attn: Warranty Dept.
660 S. Lochsa St.
Post Falls, ID 83854
800 326-2825 x184

Try this phone number from their website. Otherwise when you go to the main page www.buckknives.com there is a link at the bottom that says contact us. OR Joe Houser is a moderator here on bladeforums, his name is in red at the bottom of the page.
Sorry to hear about the problem with your 303. Its one of my favorites!!! What is wrong with it, out of curiousity? Do you have pictures?

I hope I helped! Good luck!

-Jim
 
Put BKI Inc instead of Buck Knives.

Some dishonest postal will take a liking to it if he sees knife.
 
Hi,

Well duh! I totally missed the phone number now that I see your post.:o Sometimes I'm a blind old fart.

If I can get my camera back this weekend, I'll try to get some photos. Got a question about the box too.

Briefly, what's wrong is the blades all have side play and they each rub together enough to slightly bind when opening and closing.

I want to like this knife. It reminds me of my Schrade 34OT. It would a fine EDC for when I might be concerned about dampness or getting wet.

Thanks!
dalee
 
That is a bummer to hear! I guess it happens though, unfortunately...
Good luck! Buck will make it right!
 
I've recently sent knives in for warranty repairs. All turned out well in the end. I just followed their instructions and mailed the knives with a letter. I insured the knives. You can also get delivery confirmation for .75 if you wish. I didn't call first, though I had talked with customer service in the past for other things.

Expect 6-8 weeks turn-around with the recent staff lay-offs. My last knife, however, took 4 weeks about.
 
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Right now things must be slow.

The 110 I sent in for a polish took a week and a half.

:)
 
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