Warranty

W

Woods Creeper

Joined
May 7, 2011
Messages
205
Wondering if anybody else got the brush off or told to pack sand by REMINGTON when trying to claim a warranty issue
with one of their made in USA knives ???
Currently have an R-4 Utility I have used for years and the main spring has gotten too weak to use safely.
contacted them for warranty and well
first got told to just send it too Bear and Son Cutlery...
ahhh they are not going to repair it.
We know who made the knife...
they even told me to contact the new Camillus co. and well , they have not replied.
Today Remington tried to say the warranty was with the people who MADE THE KNIFE and not with them...
well
got out the copy I have of their warranty and it is clearly WITH THEM...
LIFETIME WARRANTY OF THE MADE IN USA KNIFE.
Really want the knife repaired or replaced ... one reason I purchased it , was the warranty.
Pretty much see it that Remington shot themselves in their own foot when they contracted
knives to be made overseas ... taking the American worker out of the equation.
Would YOU PUSH the warranty issue with REMINGTON or allow them shove it off on the customer as "OH WELL"
want me a good working R-4 W/saw blade again.
 
probably have to contact whoever has the rights to market under that name(same as s&w is not the same as the gun company).
 
YUPP... been in contact with their cutlery division ... not real ahhh smart.
They are the ones who wanted me to JUST SEND IT too Bear and son cutlery .
Glad I emailed them first.
 
Lesson sadly learned. Buy from a company who stands behind thier product. There are MANY that do, both Made in the USA & others as well. Ones that quickly come to mind are:

Becker Knife & Tool
Ka-Bar
Condor
Buck

And MANY custom makers as well.
 
Going too PUSH this issue hard now with the powers that be at Remington ...
they are a lil too quick to throw their name on stuff to sell it and then
evidently not back it with the warranty.
re-read the warranty information ... clearly written it is with THEM
AND NOT WITH WHOM they contracted the knife build.
think there are a few of us that USE at least one of our Remington knives ... and would hope
they would stand behind their product ...
be nice to hear from somebody who went thru the same thing...
maybe a CLASS ACTION LAWSUIT ... where we all get checks for 3 dollars and 45 cents...
and the LAWYERS play golf...
 
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