Weak PM2 Detent Issue RESOLVED!

B

broonzbane

Joined
Mar 11, 2013
Messages
143
Many of you will remember the big thread I started a few weeks ago about the black/satin PM2 I bought from Knifeworks (no complaints) that had a detent so weak, I could shake the blade out with very little effort. I sent the knife back to Spyderco, and it was returned after nothing was done to it.

Well, that thread unintentionally started a firestorm, and eventually Kristi Hunter from Spyderco intervened on my behalf. She instructed me to send the knife back again to her attention so that she could address my concerns.

I did, and with the additional assistance from Spyderco Sales Manager Kelly Williams, I was sent a replacement knife. IT IS PERFECT!

Kristi and Kelly did me a solid. And it is appreciated. Sal, if you are reading this, thank you for these two wonderful employees of yours!

NOW I am happy! 3 PM2's with hopefully more in my future!

broonzbane
 
Glad to hear everyting worked out fine! Its my favorite edc. Own two myself. Love them!
 
GREAT!!!! HAPPY ENDING! thats fun about these knives is that you get to TINKER with them
 
Awesome.. Glad to see SPYDERCO stood up and did the right thing.. I searched out the original thread and was floored by some of the idiot replys by some and saw similar ones in other threads by the same person/people.. Glad it worked out and Spyderco Does indeed Believe in customer service.. There is NEVER anything wrong with expecting a Quality product and quality control!! Good job SPYDERCO :D They have my business
 
Glad to hear everything worked out well! Spyderco really has one of the best customer services I have had the pleasure to deal with. So far every issue I have had has been resolved quickly and efficiently. This is one of the reasons I keep coming back to their knives. I know I will be getting a quality product.
 
Good for you and props to Spyderco as well.
So very glad to hear things worked out for the best.
 
Yes, I remember that thread.
Glad to hear it came back perfect this time.
Thanks for the update.
 
You must log in or register to reply here.
Back
Top