What are you looking for in a knife website?

Joined
Apr 5, 2000
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I'd like to hear everyone's opinion on the perfect knife manufacturer's website.

What makes a good knife website: lots of photos, detail photos, reviews, construction process pics, etc.? I'd love to read everyone's opinions.

Also, I need a good website designer for my upcoming prodution company (I also want to revamp my personal site). I want a high quality professional site, I'm not too worried about economy.


Matt
 
I think the biggest thing that drives me nuts about websites is that they arent up to date. I hate looking for a knife that is definately out and having to find it on another site because the companies website does not list it yet.

Another thing would be great is having a new realease section that tells you about an upcoming knife before it actually comes out.
 
I would like to see a smart search feature so you could search by blade length, steel, handle length, scale material, weight etc. Ever see the compare feature when shopping for cars?

Real photos with the knife next to something familiar like a ruler or on a grid, its so difficult shopping on line and expecting one thing and getting something too thick or to light or ???

No flash or long loading pages, keep it simple and informative. I think the typical online shopper looks for information first than seeks out the best price. If done right your site can be both.

<<oops, I didn't look at your site first, you are doing customs only. I like what you have already, maybe a few specs and elaborate on the time and devotion you put into a custom, for "store bought" my above suggestions are OK, for a custom I would rather feel I can get to know you from the site and would look for a more homey feel to the site.>>>>
 
A bunch of pictures helps everyone I think. In a hand, near a dollar bill, the super cool shot, all give people an idea of the knife. It has any "special features" EXPLAIN them please! All specifications help too.
 
low prices!

I like the search by feature element kershaw has on their site, but I wish it accommodated multiple features. i.e. I'm looking for a knife with speedsafe and serrations. right now i just use google search. "serrated speedsafe site:kershawknives.com". good search features are great.

lots of pictures.

a 2-part description for every knife. A newbie/overview description, and one for someone who has a specific purpose in mind.

a "you might also like..." feature.

a page describing the different steels used.

video, any video really, just something to show that you, the manufacturer, actually care about the site and customer, and don't just leave it up to some high schooler with html skills.

that sums it up pretty much, but I'd say that the search feature is the most important one, by far.


edit: SORRY!!! Didn't realize you were a customs only site.

Em Brand Whips
that is a great site, after my boa and sharpmaker, I'm ordering a 12' 16 plait 2-color shot loaded bull. (Yes, I'm out of my mind enough to pay $590 for a whip) He has a great site, and I've learned a lot from his site. I've learned multiple new cracks for my whip (I currently play with a 6-plait 10') I've made my own poppers, and will be replacing my fall soon, all under his instruction.

show how to sharpen a knife, on multiple different types of sharpeners. show how to take apart and clean your knife. show what to look for that is bad for a knife.
BECAUSE....newbies love to look at the coolest stuff out there, and having a well-made site will bring in customers, if they liked it from the get go. It creates an internal bias towards your brand.

House of Rawhide

his best touch is the recipes, the recipes give the site a personal feel, like the Cassadys are sharing themselves with you.

The Whip Man
His background is totally overbearing, I could never buy a whip from him because i can't stand to spend enough time on his site to read about what he makes.

Karaka Stockwhips

they braid their whips out of shot loaded nylon. that turns people off (wtf? a not leather whip??) so they need to do a really good job touting what makes nylon superior to leather (basically maintenance free, doesn't get damaged by scraping the ground as much, totally moisture-proof) If you've got something that's different SHOW IT OFF, but make it look good.

The reason that whipmakers and custom knife makers are a good parallel is that they not only appeal to the same type of people (take a look at the 64 plait whips on em-brand, OH MY GOD) they are usually built-to-order, so the person who offers the best services for the best price will win out. Even if its at a near-loss point, add a sharpener (commercial is fine), polishing cloth (keep the blade nice n shiny), and other knife accessories available with an order, or by separate order. If you are confident in your skills, make your refurbishing skills publicly known, that's quite a market (how many old knives are out there? answer: a lot). I'm going to go look at your stuff, then I'll add a second part to this, tailored more towards you specifically.
 
Real life user photos instead of lightboxed product shots. That goes for any product website for me personally.
 
More detail. Many knife sites don't have enough pics (Busse comes to mind. A company with tons and tons of models, and tons and tons of customs but very few pics on the site. Bussecomapny store, no pic when you order the knife etc).

others have already said pics that show the knife in hand, and being used, action shots really help.

good luck.
 
No Flash!
Easy to navigate.
High quality, good sized images.
Prices.
Company Bio.
Information on the materials used to make the knives.
Information on available options, such as different steels, handle materials, sheaths, etc., including pricing.
 
I'm writing this reply as I scroll through the site, I'm assuming someone else will post before I submit this, but if I double post, bear with me:

first impressions: nice background, simple and plain. I could live with that all day.
Winner "best new maker" best new knife maker? add a link to blade show's website, so people see that it's truly a legit award.
"American Bladesmith Society Journeyman Smith" honestly, what the hell is that? Add another link, taking you to wherever on the internet american bladesmith society journeyman smith is explained. At the very least put a link to the american bladesmith society's page.
Bernie from em brand has a link to the australian plaiters and whipmakers association on his page. he is a proud member and willing to show what that means.

final impressions of home page: not bad, but place the knife in its environment, sitting on a tree stump or the like. Knives that awesome don't live on dining room tables (they live in display cases) but are pictured in the woods, maybe just superimpose the knife over a picture of a stag in the woods. Add the contact link to the main list, don't make it look like you're hiding from contact in any way.

Bowies and Fighters:
The knives over the gray background look more professional than those on the kitchen table. Watch out for reflections of the cameraman in the blade. Hands are not photogenic, unless you're specifically pointing out the superior ergonomics of the knife.

Again, learn from Bernie, see how he does his pictures?
2105bullwhip.jpg

the whip is isolated in an environment that shows only the whip, on a plain, undistracting background. Look at the caption he inserted in the picture. If you don't already include a hand signed note numbering the whip, and telling how special it truly is, add one. I'm sure writing up a 1-page note and signing it adds little to the overall construction time of the knife.

What is a bowie/fighter? Is there any distinction between the two? What makes your bowies/fighters unique? Why should I get a Matt Roberts instead of a Ka-bar? Even more importantly, what makes your knives better/different compared to other custom bowies/fighters?

Final impressions of Bowies/Fighters:
BIG POINTS OFF!!! What happened to your menu??? i was planning to go on to the next on the list, but the list is gone! There's barely a link to the home page! And even that looks like it was put in as an afterthought, since it's about 20 lines below the last picture.
The home page had a great menu, develop a solid sidebar (logo at the top, then the menu, maybe a picture or two below it) and put that on EVERY page.

Camp Knives:

Same critiques as the bowie page. The link to the home page is larger here, but still too far down. Consider moving the "back to home" link to the top, just under camp knives, or just after the description of your camp knives when you write one.

102-0246_IMG-250x187.jpg
Fighter-250x182.jpg

which is the bowie and which is the camper? they look damn similar, which makes the description all the more valuable.

INSERT!! when I went back to the bowie page to collect a picture, I accidentally left-clicked on a picture. Lo and behold, it took me here. I didn't know if I clicked on an image it took me to a description of the knife! I assumed that, like most sites, clicking a picture took you only to a larger version.
I will rewrite this page in a manner that I see more fitting:
ORIGINAL:

This piece is done in my "fighter" style, mid size piece 8" blade, forged
from 1065. The handle is stabilized spalted box elder burl. The guard
and pin are 416 stainless.
This piece was (handcrafted? forged? personally assembled?) in my "fighter" style. It is a mid-size blade, 8" by (1/4"?), forged from (corrosion resistant? ultra tough? heavy duty?) 1065 (Steel? stainless steel? aluminum? pieces of tree bark?) The handle uses (my signature?) stabilized and spalted (i love the picture, but what does it mean?) box elder burl, reknowned for its (longevity, beauty, beautiful intricacy?). The finger guard and pin (pin? what pin?) are (corrosion resistant? ultra tough? heavy duty?) crafted from 416 stainless steel, to protect the user from accidental harm.
There's not a link back to the bowie knife page OR the matt roberts home page!! BAD!!

Camping knives:
We'll start here, since everything else you should know already.

This piece was modeled after my competition bowie from the
fall. The blade is forged from .375" 1065, 9.25"x 2" blade,
416ss fittings, and a sculpted black canvas micarta
handle.
Now then, my friend, that is quite well written compared to the previous description I read. A link to the comp. bowie would be nice.
The hamon on this piece turned out pretty well.
EEEP! Turned out pretty well? That makes it sound like you have trouble with that! I'm not buying a knife from someone who has trouble making quality hamons! (Whatever the hell a hamon is, link to a pic maybe? Especially important if you're proud of this hamon thing) Rephrase it, On this particular knife, the hamon is easily the equal of any (camp?) knife.

The now available page is fine, but it needs a menu

The construction page is nice, and it appears that the key distinguishing feature of your knives is not the blade, but the handle. maybe toss in a few pictures of the handles being refined more. In the main description of both yourselves and your knives, include a phrase like "Matt Roberts' knives are renowned not only for their world-class blades, but are prized by collectors for their intricate, beautiful, handcrafted handles.

Bowie construction page:
I'm sorry, it appears that you handcraft your own blades? PLAY THIS UP! Have someone with a nice camera come in and take pictures of you working in the shop, sparks flying, hammer swinging, red hot fires, PLAY THIS UP. Also, while skimming through, explain this process more to the uninitiated, and why certain steps are so crucial to the formation of a world-class knife. Especially at the end of page 2, why is softer steel better? That seems counterintuitive. Toss in some facts, when the blade is at temperature, is that 200*? 800*? 10000*? On page 5, try to get pictures without the drain, the sink walls without the drain in sight will appear very state-of-the-art.
" As it sometimes happens knives don't turn out the way I expected. This
piece and project has taken another direction. However, the end result is
still promising.

First, I had to radius the choil. I was overzealous with forging the choil; I
over forged and left a mark that couldn't be removed. I prefer to reserve
radiused choils for fighters, so I revamped the blade. "
this is a little worrying, since it leaves the impression that you don't always have control over your work. Remedy this by editing previous postings to say the blade is a standard "bowie/fighter style blade", which is especially believable since you group the two together as is. Then simply state that the blade has come out in a more fighter style, so that will be the final direction of the knife. Or, put in a remark that the handcrafting process can throw a wild card on any custom knife maker, and it took your unique skill to take this originally "blemished" blade and still make a beautiful knife from it. and AGAIN!! LINK TO HOME!!

Reviews:
I want to see the verbatim review in Stephen Foster's words. You may consider leaving out the review page until you have enough to warrant a scroll bar. You could ask those who bought knives from you to send in reviews, especially ones that highlight your knife in comparison to other custom fixed blades they own. NO SMILIES. NO "PRETTY GOOD" it's excellent, or it's excluded.

About Me:
Excellent, but you might want to rewrite the collection of worthless knives. Do you mean priceless? Or do you actually have a collection of crap knives? If you're not using high-quality knives, why should I buy one of yours?

Updates: leave a running tally of your history of updates, so we can see how you've improved and refined your process.

Finally, on the price page give a closer expectation to what prices will be. what handles are more expensive, what blades are more expensive, how much for each blade size, etc.

for class, when you ship the knives, ship them in black foam, and cut an outline of the knife into the foam, so it's a semi "custom" shipping container.

That's all for now.

edit: In regards to the comments by others, it appears that in-hand shots are more valuable than I first thought, but try to make them in-action shots, even if it's only cutting cheese. Adding additional shots of the knives in more picturesque settings is definitely a nice touch, but the lightbox shots are valuable in demonstrating the quality of the knife in a nondistracting environment.
 
Thanks for asking. I believe the most important feature is to describe construction methods so the prospective buyer doesn't have to depend upon faith. I like the way you show blanks so the tangs can be judged.

Include types of adhesives, metal prep for adhesives, and how handles are bored or fitted. Is the guard soldered, pinned, double pinned? Similarly, general procedures for heat treat, hardness, and how edge testing is done to maintain quality control. How is the final edge done? Can it be repeated by the user? What is the edge geometry? Where's the balance point? Actual weight is important information too!

My last suggestion is spine shots. I grow impatient when a knife is shown in only two dimensions: I want to see the point grind, spine or tang taper, the grip profile, and the butt treatment. No tricky angles that distort the appearance. Too much information is never too much. :)Regards, ss.
 
Ease of navigation. A good search is needed. Pictures of every product. MSRPs. A brief paragraph about each knife.
 
Thanks so much guys. Bookworm, thanks for taking the time to go through the site. I'm going to print this page and send it to my site designer. Very helpful.

Thanks again!
 
good search
and full specs IN CENTIMETERS ! :-)
open, closed, full length
blade thickness
steel type
grind
material used for washers
clip type/pouch
lock type
photos so i can see all sides.

and LOW prices :p
 
I agree with Keith Montgomery, no flash.

Also, a search field has to be able to find a knife by model numbers and model names. It drives me crazy how finicky how some of these search fields can be. For example: I type Griptillian at a certain manufacturers website--and nothing comes up.
 
What I like to see:

Currently available knives, WITH PRICES
Knives done in the past, with estimated prices (If you want one of these knives, it will run you about X (or start at X, going up with options)) (Check out Graham Brother's Knives... they have a very good section for estimating the cost of a custom)
If you have a "News", or "Announcements" section, commit to updating it. Nothing says "old site" like a news section with a most recent entry that's a year old.
Specs are nice. Blade length, width, thickness. Overall length. Weight, etc.
I like both "in use" photos, and "pretty lightbox" photos.

Lots of good advice in this thread, but something rang a bell for me when you replied to Bookworm's in-depth analysis... You said "I'm going to print this page and send it to my site designer." I have a friend who's done web design, and it's important to keep in mind that their job is not to provide content, but to arrange it in a visually pleasing, easy-to-navigate fashion. All of the text that accompanies pictures, the pictures themselves, etc is the responsibility of the client.

What you're doing (soliciting advice from your client base) is a good idea. :)
 
1. A good search feature. Being able to search by model number, or name, or blade steel etc.

2. UP TO DATE!!!

3. Good specifications that tell you everything you want to know about the knife.

4. Actual retail price, not 50 percent inflated, so-called "MSRP."

5. List of dealers, both online and "Storefront" sorted by state/area.
 
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