What kind of crap is this?

Dijos

Dijos

Joined
Nov 20, 2001
Messages
2,600
http://www.luminox.com/service.html

Please be sure to purchase your Luminox watch from an authorized dealer so that your warranty is valid. Authorized dealers advertise our watches at suggested retail prices. Proof of purchase is required for warranty servicing and our service center will not perform service on watches purchased from unauthorized dealers.


Ok, so do you stand behind your product or not?
 
Apparently they stand behind their product only if bought from one of their dealers. Nice of them to let us know, at least...
 
Seems like a lame attempt to fix their prices. So, if you buy a new watch at a discounted price, they don't cover you. :thumbdn:
 
Rat Finkenstein said:
Seems like a lame attempt to fix their prices. So, if you buy a new watch at a discounted price, they don't cover you. :thumbdn:
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That is right. I remember a conversation with a guy long ago and he told me that he was a MT dealer and they told him he couldn't sell any of thier knives below $XXXX whatever it was. If he did he would loose the right to sell thier knives. So you can't give anyone a price close to cost to edge out the competition. Funny thing is I went to buy my Seiko Cortura last night and looked at the Luminox's. Almost everything in the store was on sale for between 15-40% off depending on the brand, but the Luminox's were standing strong. :jerkit:
 
That is a common practice with watch makers. You only get factory warranty if it is purchased from an authorized dealer... Buyer beware.

However, don't be afraid to negotiate with authorized dealers, most brands have alot of wiggle room.
 
I know Oakley does the same thing. If you sell below MSRP, you won't get another shipment of glasses.
 
I would never buy Oakley glasses. (I don't wear contact lenses anymore, anyways) They are overpriced and look like crap, IMO.

Lack of competition and high prices just mean I will buy from another company.
 
I thought I had an issue (turns out it's just fine) with a Luminox I bought second-hand. I said that it was a gift, so I didn't have the original sales recepit, and although the return email was written directly to me, regarding my "problem", it contained what definitely looked like a canned, copy&paste comment regarding sales receipts and authorized dealers and whatnot, completely ignoring my comment that it was a gift.

The watch is fine, and works fine, and I like it, but I'll probably avoid Luminox in the future and look at Trasers instead.
 
poo on luminox anyway i really didnt have very good luck with them, seiko has them beat all to heck imho, what do ya do if it is a gift, i suppose if it is and ya have probs and no receipt ya are just SOL.

like i say get a seiko - better watch anyway...........
 
For what it is worth it is comonly used to discourage theft and other antisocial behaviour of people coming in after the warrantee period and claiming a free repair.

Price fixing also allows $ to be set aside for warrantee repair and support. Frequently there are those shops that import direct and avoid the local network of distribution and support and sell cheap leaving the buyer to sort it out.
 
Watches are quite often counterfeited. Who would want to open up their warranty dept to a bunch of $5.00 knockoffs...
 
Rugger said:
Watches are quite often counterfeited. Who would want to open up their warranty dept to a bunch of $5.00 knockoffs...
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If the Warranty Department can't tell the difference between a $5 knockoff and the real thing, then they should.
 
behind your product or not?
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They're using their warranty carrot/stick to prop up the prices for the retailers.

IMO that sends the wrong message.
 
DaveH said:
They're using their warranty carrot/stick to prop up the prices for the retailers.

IMO that sends the wrong message.
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A lot of luxury goods sellers use this method. It helps keep the prices at about where the seller wants them to be, and maintains the "luxury" image of the product.

I've not made up my mind yet on this -

on the one hand, it does send sort of a "wrong message"

and on the other hand, it's America. It's business. They can warranty their product as they wish to. If you don't like it, buy a different product.
 
Leupold has been using the sell only at retail, or else, with their dealers for years, but many seem to get around it.

I haven't heard of any warranty problems associated with buying from discounters.

Just be careful, there are many chinese knockoff leupolds being sold on ebay and such as the real thing, for very high prices and people are lining up to buy them.
They look pretty convincing, even being marked with the leupold name, a serial number, etc. The quality is poor.:barf:
 
Planterz said:
The watch is fine, and works fine, and I like it, but I'll probably avoid Luminox in the future and look at Trasers instead.
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I had a Traser that needed service and I found the same restrictions applied.
 
lcranston said:
I had a Traser that needed service and I found the same restrictions applied.
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Longer warrenty period though.
 
Evolute said:
Nikon does the same thing with their photo equipment.
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I was under impression Nikon will service their equipment as long as it was purchased with a US warranty. Can you elaborate?
 
Ok, so do you stand behind your product or not?
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The answer is not really? How long is the warranty it's only like a year or two with most watches. I think my MB Microtec only had like a 2 or 3 year warranty and it's held up fine for the last 4. You can always send it in and try and get around the needing a reciept and such. If the company is worth anything they'll fix it anyway, if they complain about no documentation then that's a shame.
 
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