I'm not convinced that they are better, but I do see their application. I think a hard use knife with serrations that is carried a lot, then used rarely and only during rescue events, might benefit from a serrated edge. There are many reports of such knives cutting through seats and seat belts to save crash victims.
When I first got into knives I ordered everything in combo. It didn't take me long to realize I needed a longer straight edge. Also, I bought an Edgepro, and straight edges are easier to sharpen. My Strider AR could easily cut a seat belt, but I'm not an EMT, so the odds lessen.
I did have one totally serrated knife, a Jot Singh Kalsa. I got a deal on it, and I carried it as an EDC for a few months, backed up by either a Microtech Mini-SOCOM or an Opinel. This JSK cut like a chain-saw, but the edge was never very neat. I had a female friend who along with her mother managed an apartment complex. She liked the JSK, and when she needed to cut something it was rope or cardboard or wood slats; neatness didn't count. I gave her the thing, and it had many useful years.