What to do??

Joined
Apr 22, 2010
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just got SAR-3....and same lopsided grind problem as eljugador. most pronounced towards the tip


I am going to put this out front instead of in somebodies sharpening thread.

I also got a really bad grind, exactly as described above.

Is this something I should send back to Busse?

It can't be all that common....

What are my options?
 
Busse have always said if you are unhappy with the sharpness on their blades send them back in ..... a few years back the issue was quite bad .... many people saying that for the money charged the edges were very poor .... then there was a bit of a quality control effort on this issue .... certainly Garth was making sure all the edges on knives he took to Knob Creek back in 2008 were really sharp .... and they were too .... but from the sound of things the issue must be creeping back .... so posting here is no bad thing and you will be entitled to send it in.
 
Thank you Peter.

I have sent an email to Garth.

This was a major bummer as it is my first Busse, and I want to buy more.

This was just a big surprise is all.
 
Garth is sometimes busy so you might want to copy AMY in on it, and she will be sure to take care of you. Great company. You can reach her at :
amy@bussecombat.com
She is more customer service and will get you in the right direction asap.
Dan
 
Thanks Dan!

I am with you on thinking it is crazy.

I have not been using Busse that long. Just a few years now.

I have had a couple real dogs of edges. The funny thing, is, I swear, it seems to be more common with Busse than either Scrap Yard or Swamp Rat.

I have had reasonably good luck with most of the edges I have encountered, but, that said, I would have returned two out of principle, if the turn around and shipping and insurance were not such a hassle!

I had a lock problem on a folder from a manufacturer (obviously not a Busse, I wish I had a Busse folder). I sent it back, then waited almost 3 months. They sent me a new folder, and it is having the same issue again. So, I am not shy about making it right.

but sending a knife back, and paying the shipping and insruance and the wait is more than I am willing to do on a knife where I can fix it my self.

You are right in saying that you can buy a knife made in a third world country and get a much better edge and more even grind. Case in point would be Cold Steel. Never, ever, in 18 years buying, using, and gifting their knives had a dull edge on a knife. (That lock issue is the first problem I have had withone of their knives) Also, never had a significantly, horribly uneven grind on a knife. I did get a rough uneven edge on a Machete from them. And couple of the hatchets and axes were not razor sharp, which is expected for an axe.

I really hope that repeated addressing of this issue will force a bit more training in the edge grinding, and QC.

I worked in manufacturing (Polycrystalline diamond drill bits, for use in mostly the oil and natural gas drilling business). Quality control was everything! Every single employee had quality control responsibility. You have a bunch of bits blow out on a drill, where you are leasing the bit to companies and guaranteeing that the drill will meet drilling depths and times, and you don't get repeat business. Same principle here.

There are hogs who have left over the edge issue.

We tend to be a bit defensive about Busse knives, and clannish too.

I still love the knives. I will still buy the knives. I will still, occasionally have to fix an edge.

My KZII, I could grab and firmly squeeze the front 4 inches of edge with no concern for cutting my self at all. The rest of the edge, from the belly down was actually sharp enough to shave mostly. But the rest of the grind was a bit uneven. Nothing terribly bad. Just a bit higher on one side.

The tip was super, super obtuse. I have never had a tomahawk from CS with that thick and obtuse of an edge.

It is all good, though, because I convex my edges my self anyway. Even sharp, scary Busse edges eventually get convexed.

I am just really concerned that most new customers who lay out the money on a Busse, and get a terrible, uneven grind won't ever come back, and will spend the rest of their lives badmouthing Busse. (I have seen an edge where the two sides of the edge grind don't even meet in the middle, but there is a butter knife thickness with no edge at all in the center, it seems to happen more at front of the knife, where free hand sharpening a knife is the most tricky).




The great thing is that Busse WILL make it right. They have great customer service. They are great people. They really go the extra mile, and we love them. (Just wish they would crack some heads in the sharpening department, and kick some buts in the inspection dept).

If you send it back in, they will make it better (Just wish there was a way to avoid the expense, hassle and wait!!!!!).
 
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Inspector 11 again huh. Damn that man/woman! My Boss Street came like that, (first Busse from the factory, 2nd total) and I STILL haven't got it right, but whenever I get 10 minutes I work away at it a bit more. Necessary practice for sharpening I guess. If I get another factory knife, and it has the same issue, I will surely send it back despite the 22k mile round trip the poor thing will have to do. Too much time to get it right.
 
I was off work yesterday so I am just getting to my e-mails:)

If you have a issue please e-mail me at amy@bussecombat.com :)

I promise you we will take good care of you.:thumbup:

Thank you,
Amy
Customer Service
Busse Combat
 
See, told you they had great customer service.

Amy her self (we know who really runs the place) takes an interest!
 
See, told you they had great customer service.

Amy her self (we know who really runs the place) takes an interest!





Oops............double post...................



Or maybe I just wanted another chance to talk about Amy!
 
I am gonna give EVERYONE a lesson how knives get shipped from Busse Combat:)

If you order direct from us at www.bussecombat.com we take your order and we make each knife per order. Once the knife is ready for shipment we process your credit card or contact you for payment (One of the lovely ladies of Busse will contact you) once that is done the knife goes into the shipping room and 2 people INSPECT IT.. then that person WHO packs it has the initials on the tag.

The knives that come from the company store www.bussecompanystore.com (BTW we ship them to Idaho..we are in Ohio) Skunk..(or Scott) He orders them in bulk and yes all we have the same system as above...but one thing different Scott/Skunk ALSO looks at them...and ships them from his store. (So when you think about it 3 people inspected that knife..also we do everything by hand so 5 to 8 people looked at the knife)

If you are unhappy with a knife from Busse no problem....WE WILL MAKE IT RIGHT:thumbup:

but BEFORE YOU PASS JUDGEMENT and get all crazy....

WE HAVE TO SEE THE SO CALLED KNIFE IN QUESTION....and yes we will make it right we always do.:thumbup:

We make mistakes sometimes... but we always make them right:thumbup:

That is why I love my job:)

I always try to help the crew and I actually cut my finger today helping with the Satin Gladius from Pre-Order Blade show today... so yes all I am also a inspector.

As of right now we have not gotten any knives in the mail...so until then...

Chill:):) WE WILL TAKE CARE OF IT:thumbup:

Amy
Customer Service
Busse Combat
 
:thumbup::thumbup: Now that's what I like to hear. I call that customer service. I'm pretty far from a huge Busse buyer in any regard, but all of my personal interactions with the company have been positive to date.
 
Consider me thoroughly impressed. :thumbup:

Amy-O and the Busse company went above and beyond my expectations.

They have made right by me for sure.

I cannot say how pleased I am with the level of customer service that

I received.

It is appreciated. :thumbup::thumbup:

eloreno
 
Consider me thoroughly impressed. :thumbup:

Amy-O and the Busse company went above and beyond my expectations.

They have made right by me for sure.

I cannot say how pleased I am with the level of customer service that

I received.

It is appreciated. :thumbup::thumbup:

eloreno

Yes we all around here knew this would happen and your problem would be taken care of asap. That's why were here, plus all the awesome Busse knives and the great Busse company and family. :thumbup::thumbup:
 
We do our best:thumbup::thumbup::)

That is why I love my job:)

Amy-0
 
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