I don't know how it is at other Gander Mountain stores, but the one near me is a disappointment.
Every time I want to handle the knives, I have to wait for at least 15 minutes until a sales person who works in "the knife area" is available. I waited 20 minutes one time while an employee chatted casually with a friend. When I do get someone to unlock the displays and show me the knives, they seem to have a "hurry-up-and-buy-it-or-stop-wasting-my-time" attitude. What happened to customer service?
It is exactly the same thing in Fredericksburg Va., there is one young fellow who tries to get to me as quick as he can and seems to be interested in what I like and tries to "sell" something. I say this, because all the rest seem to give me the feeling I'm waisting their time and NEVER try to "close" the deal.

*sad thing is, I still buy when I like something