what would you do?

[razorsdescent]

Recentley i purchased a fred perrin defense wallet. I bought it from a reputable retailer. When it arrived i immediatley fell in love with the minimalist design that gets rid of my wallet clutter. Unnfortunatley after i carried it for about a day i realized that there was a fault in the stitching and about a 4mm gap waopening up that could only open wider over time. This was of course unacceptable and i returned it to the retialer who honorably and courteously replaced it. When i received the new one it contained a note that said tested hand written and i after i inspected the wallet i could not find a stitch out of place i put my old wallets contents into the new wallet and gladly beeboped my way to work. when i got to the metro i unsnapped the snap that holds the credit card in place and much to my chagrin the whole snap came out of the leather. I was quite stunned. I did not want to send it in again and wait a week and a half to get a new one. and also it wasnt the fault of the retailer so i took it to a profesional leather worker and they said they could not reset the snap.

If you were in my position would you resend the wallet to the retailer and ask for a replacement? or would you send it back and ask for store credit for a future purchase? i just feel bad that two wallets have disintigrated on me and i havent even done anything abusive to them. As stated earlier its not the retailers fault so i feel bad sending things in.. also it costs me 6 bucks just to send it back to them. i gues i could just cut my losses and use it without the snap

So what would you guys do.

 

[Gollnick]

Not only do you send it in, it is your duty to do so. Otherwise, how will they know of this defect which could potentially affect other pieces?

 

[SkinnyJoe]

I would send it back for a full refund, and have one made to my specs by a local custom leather specialist.