Whats the deal with kershaw customer service?

B

Buckshot

Joined
Mar 10, 1999
Messages
38
I order a kershaw onion ricochet and it works nice for 4 days and then starts sounding like a rattling piece of junk. So
I send it back to kershaw telling them whats
going on with it. The final outcome, I get the knife back and it opens a little faster but sounds twice as worse. Is their service
department compitent?
Buckshot
 
Years ago I sent a BlackHorse 11 in for repairs, broken tip. They sent me a brand spankin new knife!
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I had no problem with Kershaw at that time.

Mark
 
Well, my buddy's Random Task had a TERRIBLE lockup, as do almost ALL RT's. So, he emailed Kershaw...after a month of no response, he just mailed it off with a desc. of the problem. Well, about 6 weeks later, he gets it back, and it's missing a screw!!! So, he has to send it back yet, again, as they don't do the email thing. Well, gets it back 4 weeks maybe, and opens it up like 4 times...guess what, THE TORSION BAR BROKE IN HALF!!! Believe me, this knife hasn't been in operation long enough to be abused. I told him to just toss it...but oh no...sends it off to Kershaw again!!! Gets it back in a few more weeks, and has had it for almost a week now...lockup is TERRIBLE, action is sloppy, and overall a POS. Geesh...talk about a waste of time, and money.
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-AR

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- AKTI Member ID# A000322
 
I got a sneakin feelin that this thread topic is going to get moved over to the The Good, The Bad, The Ugly! forum.
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Mark

Oooops!

[This message has been edited by Mark W Douglas (edited 04-19-2000).]
 
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