What's wrong with the Emerson customer service?

Connor · Jan 25, 2004

Hi *@*,

I have a problem with the sheath of my Emerson LaGriffe and mailed the Emerson customer service (Info@EmersonKnives.com) about it.
My first attempt was on December 4th, 2003 and I mailed them again on January 3rd, 2004 ... and I got NO response at all.

Is the Emerson customer service just THAT bad/slow or is there another email address I should try?

-Connor

biogon · Jan 25, 2004

Their email address is not checked very often.

Call their shop. +1 310 212 7455.

The customer service is usually very good (when they are not at shows or over holidays) most of my repairs and refurbs have been turned around within 48 hours. (Now, their choice of going with UPS ground is a different story...)

-j

DumboRAT · Jan 25, 2004

Seconding biogon.

Calling is the best way -- they're truly very, very, very good in terms of CS, just not with e-mail.

Allen
aka DumboRAT

Rugger · Jan 29, 2004

Ditto above. Pick up the phone- nimmt aber viel von deine Telefonkarte ab.
Keine Sorge, Emerson Kundendienst ist ausgezeichnet.
Viel Erfolg,
Mike

Connor · Feb 1, 2004

Thanks for the hints. I guess I will have to call them .. but they really should check their email more often.

@Rugger

Es ist inzwischen erstaunlich guenstig, von Deutschland aus in die USA zu telefonieren. Ich habe gerade nochmal nachgeschaut, der billigste call-by-call Anbieter kostet nur 2.4 cent/minute (that's about US$ 0.02/min).

-Connor

Rugger · Feb 5, 2004

Connor-
Wahnsinn! Es war so verdammt teuer als ich in Deutschland wohnte...
Ein Kumpel von mir arbeitete mit so 'ne Firma gerade nach der Zeit der DT der Wuergelgriff vom Fernsprachdienst loeste. Meine Ex-freundin ruft mich jetzt ab und zu an- sie sagt auch dass es billiger geworden ist.
Viel Glueck mit dein Reparateur- Emerson hat mein Commander fast nagelneu gemacht.
Gruesse aus Amiland,
Mike

AZTACMAN · Feb 7, 2004

HEY NO CODE TALK

seriously Emerson has been one of the best with any warranty issues we have EVER had in my store.

Derek is the man

biogon · Feb 7, 2004

The penalty for speaking a non-English language is that your post gets to be shown in all its Babelfish'd glory.

Insanity! It was so condemned expensively as I in Germany lived... A buddy of me worked with so ' ne company straight after the time of the DT of the Wuergelgriff of the telephoning service solved. My ex friend calls me now from time to time on it says also that it became cheaper. Much luck with your repairer Emerson made mine nearly brand-new COMM other. Greetings from Amiland,

-j

Rugger · Feb 9, 2004

LOL!!

I love babelfish- it makes such a hash of translations. Some friends of mine used to send me e-mails full of gibberish that they would ask me to 'reverse' translate. It never made any sense...
Sorry about the slip into 'code'.
And yeah- Emerson customer service rocks.