When to bitch, when not too?

[DaveH]

So I bought a knife for $30. Noticed two small problems so I sent it back to the manufacturer. Were the problems serious?
I don't know, I'll trust what the company decides.

However it occurs to me that I payed for the knife, payed for shipping twice, been without its use for a couple of weeks, probably will be a couple of more. I'm now figuring I shouldn't have bothered or cared because the hassle price is approaching it's utility/play value.

At what price point do you write off problems as not worth your time hassling with? $30? $50?

However, I would like to say the company has been exceptional in its customer service so far, I have no complaints really, except that their QC could have been a little tighter.

DaveH

 

[Ryan Meyering]

I'm not sure that I'd ever just write a knife off, but I have a couple of folders from Kershaw and Benchmade sitting in a bag on my desk that have been there since early 1999 waiting to be sent in for repair. I'll get around to it one of these days!

If they were knives I really liked and used a lot, I'd send them in right away. I guess it depends more on how much I like/use the knife than how much it cost.

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For the wages of sin is death; but the gift of God is eternal life through Jesus Christ our Lord.

Romans 6:23

 

[MICKEY77]

I definitely wouldnt just write the knife out,
I would definitely consider this A TIME TO BITCH

 

[Cougar Allen]

That's why I keep saying a warranty is nothing to brag about, much less weasel out of -- a warranty is the absolute minimum we ought to get for our money and a durn poor substitute for getting a good knife in the first place.

Here's another opportunity to mention that Gigand Mosquito that failed the now famous Cougar Allen Fundamental Knife Test (it broke when I put it in my back pocket and sat on it) and still hasn't been replaced. I sent it back months ago and no longer expect a replacement to ever arrive, but at least I can have the satisfaction of trashing their reputation on the net at every opportunity. Search the Reviews and Testing Forum for details if you're interested.



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-Cougar Allen :{)
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This post is not merely the author's opinions; it is the trrrrrruth. This post is intended to cause dissension and unrest and upset people, and ultimately drive them mad. Please do not misinterpret my intentions in posting this.