Who else is a Sprint cell phone user?

Danbo

Danbo

Joined
Nov 28, 1999
Messages
14,985
I've had Sprint since I first decided to get a cell phone. At first, I had some problems(like my phone not working inside my house), but evidently they fixed that problem, as I have had excellent service since. My Samsung flip phone died the other day, and I got a new Sanyo 4920 Friday. So far, the battery life on this new phone is unreal! My old phone, I could barely talk for an hour and it needed a charge. This one has been on nonstop since Saturday morning, and I talked for over an hour yesterday, and the battery indicator has NOT gone down a bit!
 
I've been with Sprint for the last four years and I'm reasonably pleased with the service. However, it sounds like what you're really happy with is the Sanyo 4920. Personally, I'm still using the Motorola Star Tac I bought four years ago -- still using the original battery, too.
 
I would be even more happy with this new phone, if I could figure out all the different features! ;) :)
 
I've been with them for about three years. When my contract ran out, I called CS, got a woman in India who did not know what the "fair and flexible" plan was, and eventually hung up on me. I tried emailing CS, with marginally better results. the person on the other end of the PC actually did know what the fair and flexible plan was, but was unwilling to let me keep my 8 pm nights if I resigned to that plan, and wanted a two year commitmet. All I wanted was to keep my 8 pm nights and a 1 year commitment. No dice. So, as soon as Verizon gets to my area, I will probably switch, since sprint was unwilling to move even a fraction to keep a customer.


as of now I am contract free.

edit: I have the Sanyo 8100 with the upgraded battery. I like it, but it's big for a flip phone.
 
Try the customer service line again, and ask to speak to a customer service manager. Believe me, they wanna keep their loyal customers. Especially, with all the competition out there now. Friday, when I got my new phone and upgraded my plan for another 2 years, they sprung a surprise on me by telling me that since I was a loyal Sprint customer, I would be getting a 5% discount on my monthly bill. That's for the entire 2 years, too.
 
I dumped Sprint about a year ago. Two major reasons:

1) Sprint is the only cell company whose customer service line doesn't treat their customers like dirt. No, in the eyes of Sprint Customer Service, you have serveral levels BELOW dirt. My average hold time was about 40 minutes, literally. And then the agents were incompetent and rude.

2) I'd been with Sprint for about five years. I was obviously on the wrong plan. I saw their ads for a great new plan, so I asked to switch and was told that I had to sign a two year contract. Five years of loyal patronage didn't matter. New customers could get the new plan AND a free new phone and discounts on better phones and etc. and etc. Of course, they have to sign a two-year contract. But me, a loyal customer for five years? I had to sign the same two-year contract but didn't get the new phone or other discounts.

So, I did what I had not done for five years and did not want to do. I went looking. T-Mobile gave me a better plan for a lower rate and a one-year contract. And if you want to change plans even during your contract year? No problem.

And as for cool phones, take a look at T-Mobile's Sidekick.
 
Work forces me to use Sprint but it seems to be working well. Funny, when i was in New Jersey I had all the bars but consistently dropped calls. I've since moved to a spot in Utah, minimum bars, no dropped calls, great reception. Go figure!

Win
 
Danbo said:
Try the customer service line again, and ask to speak to a customer service manager. Believe me, they wanna keep their loyal customers. Especially, with all the competition out there now. Friday, when I got my new phone and upgraded my plan for another 2 years, they sprung a surprise on me by telling me that since I was a loyal Sprint customer, I would be getting a 5% discount on my monthly bill. That's for the entire 2 years, too.
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alledgedly I did when I went to email. I just got a ot of double talk and run around. I think you got a good one, and I did not.
 
I have been with Sprint since PCS was 1st introduces to San Diego in 1996 (?). WIth one break when I worked for Nextel (Darn cool phones, but impractical plans for individual customers). When I left there went back to Sprint and have been there ever since. My Wife tried them and didn't like them and is now a loyal Verizon customer. I can't find anything positive to say about them except for Catherine Zeta Jones comercials. With the sound turned down.
 
My wife and I were with Sprint for a little over four years. Our experience with Sprint was OK for the most part. What I found was that when there was a disagreement with Sprint, the CS representatives usually wouldn't budge an inch. I would have to go several levels higher to find satisfaction.

Contrast that with our new Verizon service. We had a problem right off the bat with an activation charge related to my wife's phone. One call to the Verizon CS rep and it was gone.

In fairness, we also switched to Verizon due to the significant corporate discount that I receive, and because Sprint had poor coverage where we needed service.

Matthew
 
lumpymike1 said:
I have been with Sprint since PCS was 1st introduces to San Diego in 1996 (?). WIth one break when I worked for Nextel (Darn cool phones, but impractical plans for individual customers). When I left there went back to Sprint and have been there ever since. My Wife tried them and didn't like them and is now a loyal Verizon customer. I can't find anything positive to say about them except for Catherine Zeta Jones comercials. With the sound turned down.
Click to expand...

Catherine Zeta Jones plugs Cingular, not Verizon. Verizon has the dark-haired guy saying "Can you hear me now? Good!" every four seconds.

I'm currently stuck with Sprint for another 18 months. Everything Gollnick said about their customer service is correct. After waiting on hold for too long, you speak with a "customer service" rep who almost always can't help you.

The one nice thing anyone at Sprint has ever done for me was to give me 180 free minutes. Of course, I was a week into the billing period and was already several hundred minutes over (bad planning on my part). No, they won't change your plan until the next billing period. Yes, they will charge you for overtime minutes when you change your plan, despite your billing cycle being ongoing, and the new plan not yet going into effect. Yes, they will repeatedly suspend your service when you owe them four hundred dollars in overtime fees, during your billing cycle. No, they won't warn you of service disconnect, no matter how many times you talk with "customer service." Yes, it takes up to twelve hours to reactivate your service.

Jeremy
 
Once, but never again. My experience was similar to Gollnick's. Three years ago, I was using Sprint when I got orders to go to South Korea for a year. Not a problem, I had a deployment clause in my contract. The problem was that I didn't cancel the service early enough and was charged for a month after I left. When the bill was forwarded to my parents' house, my mother was kind enough to pay the bill so it wouldn't affect my credit rating. She also included a note explaining the circumstances and asking if there was any way I could get a refund. This is where it gets interesting. They contacted her and said they would be happy to refund my bill, all she had to do was contact customer service and it would be sent out immediately. I was on the other side of the planet, so it really wasn't practical for me to call them directly to take care of the situation. She ended up spending a combined total of about 10 hours on the phone trying to get that refund, and finally gave up out of frustration. They told her at least four times that the refund was on it's way, yet we never saw a check. Total and complete incompetence on their part. I finally did get my money back by using that refund as a credit on a new account when I got back to the states. They managed to screw up my bill again in the following year and wanted to charge extra for the privilege of paying my bill at their store. :rolleyes: They're very near the top of my "never-do-business-with" list.
 
I got a little bit back at Sprint, though...

When I dumped them in June, I deliberately overpaid my last bill by one cent.

For six months, Sprint sent me statements showing that I had a one-cent credit on my account. Then, in January, apparently cleaning up their books for the new year, they sent a check for one cent. Of course I cashed it.
:D
 
E__WOK said:
Didn't Paris Hilton have her Sidekick hacked?
Click to expand...


Yes, she did. But T-Mobile's security problems don't stop there. Read my other thread in G&G about the big problem... and I do mean big!
 
I read it but don't understand. do you not recommend using bluetooth technology even for other wireless products? What makes it so susceptible to hacking?
 
E__WOK said:
I read it but don't understand. do you not recommend using bluetooth technology even for other wireless products? What makes it so susceptible to hacking?
Click to expand...
Hackers are using the wireless bluetooth signal to tap into your cell phone and download any and all information that it contains. In addition to your phone numbers it may contain credit card numbers and other personal data that you use to surf the web. The trick is to shut off the bluetooth when you are not using it.
 
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