I'm not the best person to answer this question, but I will give it shot. Currently I'm waiting on my first custom knife as we speak, and I can only tell you about my experience. I happened to find a custom knife maker locally, so I was able to visit his shop, a big plus in my mind. I was looking for an honest person in addition to a craftsman, it turns out he is a member of the Knifemakers Guild, ( a plus, but not necessary)so he measures up to their standards. Other than that I just kind of went with my feelings, did he come across as a prima dona? Did I feel as if I was receiving the "Bums Rush"? Was it obvious I was being Bull$hitted? Was he knowledgable about various blade steels and handle materials? The most important consideration was honesty in dealing with me. I can put up with an A$$hole to a point, there are a lot of great makers out there, I won't put up with too much crap from a maker, but they may of had a bad day when we met. This is just some of the things that went through my mind as I discussed my order with him, again I'm probably not the most qualified person to feild this question, but it gives you a custom knife newbie's perspective.