Whoever is in charge can you help?

[blackfeetmageet]

I am looking for a SOG representative who would be willing to help me out. I bought a SOG Flash 2 and (to make this a short story) it is defective. It has a lot of up and down bladeplay and it is brand new.

I sent it in to the warrantee department and they refuse to fix it or acknowlege the problem. Lindsay told me that for it to be considered up-down bladeplay, that the knife has to be falling out of the handle, and that my up-down blade play is okay. (What??!!!)

I know that many Flash 2 owners do not have up and down blade play in their knives, so I would think that mine has a problem. I can hear the blade clack and rattle when it is open -this should never be normal or even acceptable.

Please get back to me so that this can be situated. This is no way to make "customers for life." In infact it will get SOG the opposite -people who bad talk SOG knives for life, so please help me out and I will be satisfied.

 

[blackfeetmageet]

I was able to get ahold of Chris from SOG. He was involved in some other bladeforums discusions. He emailed me that he would see what he can do.

I gues you all can disregard the thread. I cant erase it as a non-paying member, feel free to mods.

Thanks

I will let you all know if this fiasco turns out good.

 

[nutz_about_knives]

Hi blackfeetmagnet,

Without any ill intentions, I just want to say there is no need to blast SOG in more than 5 different threads on bladeforums, both on this sub-forum and in the General section. If your intention was to garner attention about your faulty knife, you certainly did achieve it. Woot! And created a large fiasco and hoo-ha in the process.

If you were thinking that SOG was ignoring you, if you had bothered to check the SOG website they are busy with the knife shows. And if you had looked a few threads back, Chris@SOG has always apologized whenever he cannot answer questions on time because he is caught up with the shows. Not to mention the numerous threads on SOG warranty.

I will not, and I will repeat, I will not, disregard this thread. Honestly I wanted to help you by repeating the same old advice that I've said to other people with defective SOGs, yet I remained quiet on this one. I held my silence till today when your blatant slamming of SOG and spamming the forum proved a no-go for me. If you had politely kept to your original thread and added some pictures of the problem I'm sure many members would have been more than willing to help you out. No threads can be erased from bladeforums, but your impatience certainly can.

Your comments:
"SOG is screwing me now" - Serious accusation.
"BULLSHIT." - LANGUAGE!
"I am pissed." (X2) - Aren't we all?
"Its all a bunch of BS. " - BS comes in buckets.
"Have you ever had a bad experience with SOG? Let it be known." - No issues with this.
"If you ever dicide to buy from sog, stick to their fixed blades. They cant f that up. " - Please don't come whining if one of their fixed blades break, cause they sometimes do.
"never buy a SOG from the Internet, if it is defective you are stuck with it. " - Oh please, take it up with your dealer first.

Please reflect on your language. We do have under-18s here on the forums. Oh, and good things come to those who wait.

Good day.

 

[blackfeetmageet]

Sorry man, I did not mean to offend any parents or children.

Seriously though I have already been patient. It has been a month of dealing with SOG before I started posting the other day. If a company does not stick to their warantee I feel it deserves to be known.

I realize I may have abused the great services here at bladeforums, but again If there was someone like me posting complaints about sog's warrantee service I may never have bought one in the first place and would have saved myself time and money trying to deal with them.

Sorry I if offended you. I will take my defective knife and give it to a knifeless friend. But I will never forget about their extremely poor service.

A customer should not have to search high and low and end up in a knife forum to try and remedy a situation with a faulty knife if that knife company has a knife warrantee service. the service should do it all.

How would you feel? over 40$ down the drain because their warrantee is a lie, not to mention my time. Other manufacturers are quick to help you and go over the top to make sure you are satisfied, but SOG, oh, well they do nothing.

 

[nutz_about_knives]

blackfeetmageet,

I am neither a parent nor a child but I do know of a handful of under-18s who do surf this forum and even more who do so anonymously. Gentlemanly behavior and kind words go a long way to cultivate tomorrow's youth.

Ok here is my advice that I have given in the past: if you had been a long-time and loyal member of bladeforums, when there is a problem somewhere you should post in on the forum and let us see, wait for Chris@SOG to chime in, then decide on your course of action. I have did this in the past and both Chris and Lindsay have taken care of my defective Tech Bowie and gave me a new knife. Not call SOG, wait a month, then post your rant here? (How is SOG going to give you the "bladeforums preferred platinum guest" treatment if you don't tell them you're a member of bladeforums?) You can read the full story here if you are interested.

Like I mentioned, some people (not necessarily you) claim that their knife is not defective, but when we look at those photos we can obviously tell whether the knife was mint, used, or abused.

Lindsay@SOG receives quite a handful of phone calls anyway. Not to mention she doesn't know much about knives like us knife nuts and she handles the "Customer service" side of SOG. The real-deal guys who live and breathe knives are those in the Warranty/Engineering department guys. I asked Lindsay to talk to these guys even when she said that she couldn't do anything about another pitted collectible SOG I owned. In the end the engineering guys said they could do something about my knife so I sent that collectible piece in. And it returned looking quite minty indeed.

I have dealt with Chris@SOG and Lindsay twice and I'm quite satisfied with the way they handled my 2 knives, mainly the Tech Bowie and my Midnight Tigershark.

We can't see your knife or touch it. We can't tell whether you flicked it open and close 20 times in a row and that may have caused the blade play. Minty means that you took it out of the box, opened the blade and found that the blade was loose without even doing any flicking open and close.

I'm sure Chris would help you when he is done with his show. Please be patient and wait for his reply. He will probably speak to Lindsay and the Warranty department and something good will come out of it. In the past most of the new defective knives sent in by bladeforums members were almost always replaced with a new one. However this is not always the case so be prepared.

 

[blackfeetmageet]

"Minty means that you took it out of the box, opened the blade and found that the blade was loose without even doing any flicking open and close."

Yes, this is what happened. Right out of the box, my first purchase from SOG, the Flash 2 did not work. I was even planning on buying an Aegis after receiving my Flash two, and many more SOGs for that matter, but not any more, not after they refuse to fix my knife and breech their warrantee. I should not have to seek them out after sending it in. The first time I send it in should be the last.

I did not just call SOG then go straight on blade forums. After realizing that my flash had a problem I made a non-biased thread asking people if they had similar problems. Then I went through the entire warrantee service and reported the experience on bladeforums. Here is how it went:

After talking to Lindsay I followed her instructions, which were counter intuitive -she told me to wait a week and see if the up down blade play would go away. I knew that wasn’t possible but I have never used a SOG and thought okay, maybe there is something to their locking mechanism that improves with use and I gave her a chance. Of course after a week nothing changed. I then sent the knife in. After a few days she called back telling me how the knife was brand new and nothing was wrong with it, and that she would be sending it back unchanged....

She also said that what I was calling blade play was not what SOG defines as blade play. Apparently, SOG defines blade play in extreme terms only, when the blade is actually falling out of the handle and the opening mechanism does not even function. Well, in the larger world of knives we all know that blade play means that the knife does not lock up 100%. For me, it had a lot of vertical blade play. I could hear and see the knife rattle and clack around when I held it in my hand and made slight movements –right out of the box.

This experience has shown me that SOG does not know how to handle their customers. I would have an Aegis in the mail if they would have just fixed or replaced my Flash 2, but you can’t fool me twice and I don’t think I will ever consider working with SOG again. I wanted to share all of this so that no one else has to learn the hard way. You tell me to be patient and be understanding –you should tell that to SOG.

P.S. I did actualy create a thread before I sent the knife in to SOG. I was polite and hopeful that everything would work out. The thread was called “SOG Flash 2: pending happiness.” I explained my problem in general forums and in the SOG sub forum and no one from SOG chimed in to help or to give guidance.