Why do they get out the factory doors?

RAZORBLADES

RAZORBLADES

Joined
Aug 14, 2006
Messages
2,247
I had a buck/strider 880sp for 4 years,and after many trips back to buck knives to get the lock,side to side play fixed,it was finally perfect.Then,i had it stolen out of my pickup.

Today,my wife couldn't stand it any longer and told me she ordered me one for christmas and it arrived.She handed me the box to look at the knife before she wraps it up,i open it and instantly notice the dreaded blade play,and the lock after a few openings/closings and without cutting anything,is now way to the right.Also th knife has poor grinds on the edge with dull spots ,which looks like a factory second.

I know Buck will take care of it,but a brand new knife should not have to go back before its even cut anything for repairs,i wil have to pay the duty and taxes each time it crosses the border,maybe its time to look at other brands?

I had a 110 repaired at the new plant and it came back with the bolsters slimmed down like a duke,and the blade was so tight i had to use a lot iof force to open and close,so i don't know what to do.

Maybe Joe Houser can help me out with this problem?
Sorry for the rant,but i am out of patience.
 
I would be out of patience too! Sorry to hear about the problems on your 880sp. Of course we will fix it but I can't answer the bigger question of why it happened to you again.
Was that 110 rebladed? Everytime we install a new blade on a 110 the front bolsters get thinner. This is because we have to put in a new rivet and then sand it down and buff. They generally are tight for a while but should loosen up with use. It sounds like yours might be even tighter than normal though. If you want to try to loosen it up yourself, I would recomend running some wd-40 through the insides, then blow it out with air. Then oil every part that moves and try opening and closing it a bunch. Using it will help to. What sometimes happens when we repair an old knife is that some unseen gunk or grime comes loose and plays havok with the blade action until it gets worked out.
 
I bought an 880 Tanto (new) in Feb/06. At Lebaron (Markham), their last one.
Sure enough, the lockbar didn't touch the blade. Hence, vertical blade play.
The lockbar came out enough to make full contact with the blade tang, and still leave plenty of room for wear.
But, as the knife came, there was a small gap between the lockbar and the blade tang. In retrospect, I'm guessing 0.010". Thus, vertical play.
To fix this problem I had to either increase the bend in the lockbar, which would send the lockbar further to the right till it made contact with the tang, or maybe increase the length of the lockbar at the mating surface, something I believe the STR has described. Or send it back to Buck. I went with option #1.
I took the knife apart, bent the lockbar a bit, put the knife back together to check, then repeated the process a few times until I was satisfied with the results. Now the blade locks up solid, with the lockbar 60% to the right as opposed to 20% initially, and that's fine with me.

Still, What-the-Heck?

The fix that I described, while simple enough, is not for everybody.
Yes, I know that Buck has great after-sales service and would readily fix this sort of problem.
And yes, I bought the knife (last one in the store) knowing that the problem was there, so I knew what I was getting.

Still, What-the-Heck?

I wish that knife companies with good, even great, after-sales sevice, such as Buck and Spyderco, would improve on their before-sales service a bit, and better weed out problematic knives before they get out of the factory.

So there.

Merry Christmas everybody. And happy Chanukah. And Kwanza. Etc.
 
Hi Joe,

Yes ,the 110 went for bg-42,instead it came back all polished up with a new 420 h/c blade.

The problem i have with the 880 is quite common,its around 60 dollars for the duty/tax i have to pay on it when it comes back that sucks.My wife bought it from 1sks.
 
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Razor,
I would still like the chance to fix that 880 for you. I will even cover the shipping as you have spent enough on it already. If it is not too late, send it to Buck. Make sure you put my name on the outside of the box, in VERY LARGE LETTERS, so I will get it quicker.
What do you mean your 110 came in for bg-42 but came back with 420hc? Did you send in $$ for BG-42?
I would like a chance to make this right for you, regardless of weather you decide to keep your collection or not, we need to take care of this.
PLEASE, send me an email, I dont check the forums on the weekend but can keep better track of this through my emial.
Take care,
 
I wish that knife companies with good, even great, after-sales sevice, such as Buck and Spyderco, would improve on their before-sales service a bit, and better weed out problematic knives before they get out of the factory.


The companies with high standards have to deal with occaisional employees who don't do their job properly. If the company has poor employee relations and/or doesn't pay fairly, their people quickly lose interest and just go through the motions so product quality suffers. If a company does pay fairly and have their employee's best interests at heart and if poor product is slipping by quality control, they have to track down the useless tool who is taking up space and fire their a**. :grumpy:
 
TerryM said:
The companies with high standards have to deal with occaisional employees who don't do their job properly. If the company has poor employee relations and/or doesn't pay fairly, their people quickly lose interest and just go through the motions so product quality suffers. If a company does pay fairly and have their employee's best interests at heart and if poor product is slipping by quality control, they have to track down the useless tool who is taking up space and fire their a**. :grumpy:
Click to expand...

Just my 2 cents worth but we are all human...
I think knife collectors (users also) are focused on the details! Some people are very concerned where the liner lock falls on th blade, mine are all over -left side, right side, if they go to the right side -they do not wear like a tire, a liner lock only moves fraction of an inch, I have never worn out a liner lock either. As long as it locks I dont care where it is on the blade. I think Buck does a heck of a job with their knives, some guys are either fussier than others or VERY unlucky :D I don't feel this has anything to do employee relations or pay etc... etc...
If someone doesnt like something about their knife Buck fixes it...
Joe does an excellent job of taking care of the problems.
I have only sent in 2 knives in my life for repair and both were taken care of as promised. I contacted Joe directly though not through posting on BF. (One I wore the safety out on my EDC Tempest and it was loose, and the other was an Alpha guthook ATS-34 that was unsharpened out of the factory box- it is now sharpened and my new Tempest is better than the one I sent in)
I guess just from what I have seen in my life no-one can keep everyone happy, But I think Joe and Buck do one helluva job at trying. I know a few guys on here will disagree but this has been my experience...

EDITED:
Also I dont think this is a huge problem of knives going back for warranty work, it is unfortunate that RAZORBLADES has been dissatisfied with 2 knives in a row, but as is evidenced in Joes' post above they will go out of their way to make it right. It really isnt a reason to give up on BUCK, they will make it right...
 
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