Will microtech sharpen their knives?

[Freedom556]

I have tried to call them a couple times with no answer. Just wondering if I can send my knives in for sharpening before I decide to purchase another one.

 

[mendezj]

They do but they need to send you a form to fill before you ship it. Check their website. I recently had a great service experience with them. Cannot say the same about Hinderer.

 

[Planterz]

I have tried to call them a couple times with no answer. Just wondering if I can send my knives in for sharpening before I decide to purchase another one.

Let me ask you this: Do you really want to buy more knives from a company you can't get on the phone? Maybe they're running a skeleton crew because of Covid-19 or something, or you just have bad luck. Microtech has a reputation of not having spectacular customer service, or at least they did in the past. Maybe they've gotten better in the last few years. Full disclosure, I have my own issues with the company, so I'm never going to be the first to recommend them, but it's no secret that customer service isn't their forte.

Also, and I mean no insult by this, but if you're spending Microtech-level money on knives, you really should invest in the equipment and skills/knowledge on how to sharpen your own knives.

 

[kylemiller]

Absolutely they will. They've completely overhauled the service department and philosophy to service. You might read some bad takes from a long time ago, but today they're as good as anyone out there from a service perspective. I've had fast responses to emails. Just sent one in mid pandemic and got it back in a timely manner.

 

[marrenmiller]

Microtech apparently overhauled their warranty repair department. I've used their services several times and it was the same as dealing with ZT or Benchmade. As with most knife companies, I'd recommend emailing instead of calling. As with virtually every US OEM, they will sharpen your knives for you.

I think it's a bit unfair to infer that OP shouldn't deal with a company because they didn't answer the phone at the time OP called. Most companies can't or won't answer the phone all the time. Their website makes it abundantly clear how to get an RA form and send your knife in.

 

[Freedom556]

Let me ask you this: Do you really want to buy more knives from a company you can't get on the phone? Maybe they're running a skeleton crew because of Covid-19 or something, or you just have bad luck. Microtech has a reputation of not having spectacular customer service, or at least they did in the past. Maybe they've gotten better in the last few years. Full disclosure, I have my own issues with the company, so I'm never going to be the first to recommend them, but it's no secret that customer service isn't their forte.

Also, and I mean no insult by this, but if you're spending Microtech-level money on knives, you really should invest in the equipment and skills/knowledge on how to sharpen your own knives.

I'm going to buy a wicked egde very soon, but even if I was very good at sharpening knives, I'd still rather send a $500 dagger blade into the company that made it, to have it sharpened.

 

[TheEdge01]

Microtech knives are very good, but their customer service isn’t exactly the best in the business. Not too long ago a privately owned store in my area quit selling their products because of poor customer service. If you decide to buy one, I would think twice before sending your knife to Microtech unless you absolutely have to.

 

[dimiw1337]

I'm going to buy a wicked egde very soon, but even if I was very good at sharpening knives, I'd still rather send a $500 dagger blade into the company that made it, to have it sharpened.

microtech is a great company and will sharpen your stuff! I had great exp with them i love them. About the sharpening... if you have a wicked edge with the full stone package you will get a FAR FAR better edge yourself then that the company will put on for you.. remember that. and that goes for every knife company out there.. maybe not shirogorov but thats about it.

 

[Planterz]

I'm going to buy a wicked egde very soon, but even if I was very good at sharpening knives, I'd still rather send a $500 dagger blade into the company that made it, to have it sharpened.

Fair enough. I've never sharpened a double edge dagger myself, and I'd be rather daunted too. It's good to hear they've revamped their CS department, although any company right now might be reasonably affected by the pandemic and possible workforce restrictions.

 

[kylemiller]

They're doing great stuff on YouTube right now too. People should check out the Birth of an Ultratech series. Great multipart video series on how UT's are made. Actually makes their prices seem like a bargain when you see all that goes into making them. Even the screws!