Word of warning on Ever's Stamps

Mark Williams

Mark Williams

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Well I got my stamp from Evers stamps and I am not exactly happy with the results. It's nobody's fault that this happened but I called them to hopefully avoid the problem for any future customers.


I sent a word document to them to do the artwork. Somehow what they recieved was not what I sent. I'm not sure what they opened the file with but it made the letter "I" look like the capital "I" that you see typed here instead of the style in my avatar. So if anyone decides to have a stamp made, Fax a copy to them to avoid this.

I called and was told that's how the file opened on their end. I dont quite understand though because it the word "Forge" looks EXACTLY like the one in my avatar. It was rationalized to me that the stamp I got was worth a hundred dollars more than what i payed. If you dont get what you want is even worth what you payed at all?

The more I think about it the madder I get. I cant even grind of the sides of the "I"s without making the spacing look stupid.

Mark
 
Sorry to hear about that -- I hope everything gets resolved.
 
Sorry to hear that, Mark.
Is there no recourse?
I would be pi$$ed too, and would probably let Evers know about how I felt. :mad: :eek:
 
Mark,
That sucks..

FWIW, anytime I send a file over the internet, I always either fax or mail a hard copy. I've had the same thing almost happen several times from laser cutting and edm work, to pocket clips.
 
Might be the font style, say you want font "abcdingdongcoolywatts", but the don't have that font so it defaults to "Ariel" on their end.
 
Its kinda weird. Both parts of the lettering were the same font, one was just spaced a little differant.She mailed my file back to me and of course it looked exactly like what I had sent.You would think that someone a company that has been making stamps for a hundred years would have taken measures against this sort of thing.


Kit,

Do you need your CD Back? I take back that "One trick pony" comment;)
Some beautiful stuff. I loved the west Virginia Motor home. If I could find a spot near Trackrock to park that thing I'd call it home.

Mark
 
Mark, that really sucks! It looks like those folks don't have a knife maker's personality or ethics.
 
<watchout>Here comes the tech-weenie. </watchout>

When you send text files (that includes .doc files), the fonts are not included. The computer at the other end, picks out a font that, hopefully, is close to the font that you used - but there is no guarentee that it is the same one or even the same version.

This is also true for WEB pages! A web page might look totally cool on your computer might look awful on someone else's. Because they don't have the same set of fonts installed as you did.

That's why commercial web sites never use fancy fonts. They stick with the old standbys. The web page might not look exactly the same on your computer as theirs, but it will be close.

FWIW, that's the idea behind PDF files. They include the font so it will look the same on ALL computers.

Not that this solves any of your problems nor excuses Evers - in fact they should know that! Sending text (.doc) files is just a bad idea for their purpose. They shouldn't even accept them.

Steve
 
That's why I use stencils. j/k...lol

I got a stamp from them a few years back, and it's fine...

However, if you are not happy, it seems they should make you happy. I may misunderstand, but it sounds like they sent you a proof of your stamp, and it was right. If that's they case, they are obligated to make the stamp accurate to your proof.

Marking Methods does this on their stencils. It's better for both sides.

As an aside...I would never have a stamp or stencil made without sending in a hard copy. It's just too easy for something to go wrong.

Thanks for explaining why nerd...er...uh...I mean Steve ;) Seriously though, it's nice to know why that happens.

Nick
 
Mark, sorry to hear about this.I got my new stamp several months back and sent them a hard copy. One large and one actual size.The stamp was perfect as well as the service.Dave
 
Mark,
Tough one, I know you were looking forward to the new stamp. Definitely a bummer.
On the other hand, if you're going to pass Kit's cd, I run a mean button-hook to the inside, just give me the count. I can probably run a double reverse and make a hand off to Johnny Boy on the next play.
CRex
ps - Sandy and Frank say Hi!
 
Mark, as has been stated above, the customer doesn't know about this type of problem, but Evers certainly does, and they should have been on top of it. They could have emailed you for a confirmation, showing you what the finished stamp would look like.

You might want to try talking to someone with juice at that company, because this stinks.:barf:
 
Mark-
If you can't get to somebody with juice as Mike said as a last resort call their local or state Better Business Bureau and file a complaint. Anyone in a business like this should have sent a proof copy - so in that sense it's in their ballpark not yours.

BTW hard copy is always the best but a good image file (jpg, etc) is also better as they will usually be rendered properly. If colors are ever involved though send a GOOD hard copy - the difference in monitor colors can be amazing to the uninitiated
 
Thanks for all the support guys:) I've just gone ahead and decided to make this into my sheath stamp. I will call and voice my dissatisfaction with someone a bit higher up the chain. I dont want to get anyone in trouble but this kind of thing should not happen to a company that deals in any volume at all.

I called Harper manufacturing in AZ and their quote was $80 less than Evers. Its a tad smaller but I'm going to make a couple of changes to add my full name and a little decoration. They are very nice people to deal with and require a hard copy of any design to produce your stamp. As long as you can fit it on a 5/8" piece of steel its only $100. They will get any further buisness I may need.

Word to the wise. Let any maker you know aware of the Font distortion issue.

Mark
 
In the *real* world I have been an art director and graphic designer for more than 25 years, sooo, NEVER EVER use MS Word for anything but writing letters. It is not a graphic design program and in that sense is a total POS.

Get somebody around you to do a clean vector graphic of your logo in a graphic design program such a Adobe Illustrator of Macromedia Freehand. Convert any fonst used to outlines and save the whole thing as an .EPS file. This file can be used by just about anybody, can be scaled without loss of quality and can even be converted to a DWG or DXF file for some usage in CAD systems.

But fotget Word exists. And stay away from Coral Draw too. It's also a POS.

Sorry you had to learn that the hard way but to be fair, the people who did your stamp should certainly have refused to accept a Word file for such an application. Most firms reach for shotgun if you even think about sending a word file. Now they have an unhappy customer who's telling the whole world. I use a stamp for all my stuff now and the poeple who made it used a file I sent them and the whole thing worked perfectly. So it is possible!
 
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