RAGE AGAINST THE MACHINE!!!!
A few months ago I had to overhaul our home PC. My uncle, a very smart, tech-kinda guy, took care of some viruses the year before, but that only made things worse eventually.
Then we take it to a local (read: Hick) repair shop. They do a wipe, or something. On two different occasions. Still no workie.
"Hey, we payed you $150 to fix this thing."
"Uhh, maybe, try, disk-defragmenter."
Pros. Lemme tell ya.
So I get with HP support via e-mail, and leave the 'repair profeshunuls' to their hog farming (an otherwise respectable occupation).
Try a few things with HP's guidance, eventually resulting in a non-destructive recovery.
Ahhh. Everything's cool. Peachy. Swell. Peachy. ("You said that twice."--"I know...")
Sorry. Computers and their problems evoke in me a severe case of 'I heard that!' And for any 2003-era HP owners, watch out for Zero-Knowledge Freedom Firewall. Some "complementary" software that prevents the Microsoft firewall from functioning. At least, it did ours, and I've heard of it causing other folks some problems.
Anyway, Take care.