Yangdu's Great Customer Service

Hondo.3

Hondo.3

Joined
Oct 28, 2005
Messages
1,121
I have a story that I would like to share.

I ordered a knife about a month ago. It got held up at customs, and only arrived a couple days ago. I was a bit disappointed with the knife, and contacted Yangdu regarding my concerns. She responded very quickly, and put a replacement blade in the mail the next day. She was very classy, and extended a tremendous offer to make things right.

I've experienced the great customer service of HI before, but nothing like this. Yangdu made me shake my head in disbelief. It's a real shock to see people conduct their business with such honour and integrity.

Yangdu, I would like to extend to you my greatest thanks.
 
Well done and well said. Yangdu is truly a treasure, and well deserved of whatever support we can give her.

Sarge
 
A great lady and friend:) Yangdu is a class act and the reason all my extra nickles and dimes get plunked into HI knives;)

Jake
 
yes! im rather new to this forum and himalayan imports but from my personal experience after a few purchases... YANGDU IS AWESOME!!!

i look forward to future purchases and dealing with yangdu :thumbup:
 
Bill told us he would do this business right or not at all.
Yangdu continued without breaking stride.



munk
 
Some of the best customer service that I have ever experienced. It is a rarity in this world today and is greatly appreciated. Thanks Yangdu. You are a true class act.

:thumbup:
 
Its the great story that it seems we've read time and time again. Thank you for your service Yangdu. You provide value that goes beyond steel, wood or horn. You're service enhances this product greatly.
 
I'll second (18th?) that! Yangdu is truly a different type of business owner running a different type of business. And by different I mean better.
 
Thank you for the kind words.
 
during the short time, 4-5 weeks that I have been involved with this forum, and getting the infectious HI bug, I have purchased five various kuks and one knife, cannot say enough about the service that Yangdu provides, shipping is so fast, I live in PA, 3 days tops for delivery. keep up the good work, I have no doubt that you will, All the best

Rusty1
 
I'd just like to add that I recently received an 18" UBE from a few weeks back. Man, this is one awesome knife. It is a mean machine.
 
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