ESEE warranty - question

[19-3ben]

Mike Perrin's occasional customer service experiences with either dishonest warranty claims or idiots that destroyed their knives make entertaining threads, but this does not help inspire confidence in how a legitimate defective knife claim will be handled if it becomes necessary. No one wants to think that because their knife breaks from reasonable use and they send it in for replacement somehow they will get an email from Mike telling them they are an idiot or a lying sack of _____, but go ahead and send the knife in because they will replace it anyway. The following is one example of why ESEE customer service became calloused.

Really? Some guy left his knife in a fire long enough that the scales burned up, but Mike will replace it anyway, and you're finding fault with this?

 

[XtianAus]

Yes because he calls some of his customers "serious retards".

 

[LeatherStrop]

Really? Some guy left his knife in a fire long enough that the scales burned up, but Mike will replace it anyway, and you're finding fault with this?

I am saying that because of those that have done retarded or dishonest things in the past Mike has been a setting a tone where others may not want to deal with the warranty if that might become necessary.