This is just an update:
Based on the lock description and some of the responses here it probably worked as intended. I imagine this is just a case of expectation management on MY part as I am used to military models with a really solid lockup feeling, etc.
Instead of trying to customize the scales for tip down, I elected to send this back. Given that the description was either a typo or out of date as published, the retailer (knifeworks.com) handled the situation very professionally. I've purchased from them in the past and would not hesitate to do so in the future. Most folks just complain on the internet and the world already has enough squeaky wheels so this is an unbiased recommendation for their selection, prices, and customer service.
FWIW - the knife felt great and was razor sharp. It certainly is a great option for one seeking that size knife in a tip up draw.