I've worn Royal Robbins 5.11s for years. Great pants. Comfortable, great pockets, tough as nails! A while back it was time for a couple of new pair and I noticed the logo had changed from Royal Robbins to 5.11. Same pants so it was no big deal. After a couple of weeks I noticed that the left rear pocket had developed small holes in one of the pair. I put them off to the side and then pulled out another pair and guess what... same place same holes. Had to be a manufacturing problem.
Long story short... Today I sent Julie their Customer Service Manager an email and she answered me within hours. On Sunday. She has already placed an order for replacement pants! Absolutely incredible.
I'll grant you they aren't the cheapest pants in the store, but in the long run I think they save money.
Long story short... Today I sent Julie their Customer Service Manager an email and she answered me within hours. On Sunday. She has already placed an order for replacement pants! Absolutely incredible.
I'll grant you they aren't the cheapest pants in the store, but in the long run I think they save money.