I tried the cleaning the locking surfaces, no dice.
I've been on Emerson's website, no info regarding shipping from Canada or related fees. I emailed them, never got an answer, and yes I checked my junk mail.
I saw an emerson rep here and asked, how is that wrong?
Guess you're not being a dick, but a presumptuous dick.
Looks like I'll have to call them.
Not even presumptuous. Just a dick that didn't know why you would ask a bunch of random strangers about a situation unique to you.
It's common sense to call the company that makes your product when it exhibits issues. First thing. Specially if you don't possess the cookie cutter scenario.
I get Emerson Rep being on here, but you didn't tag him in any way that I saw. You just high jacked a sticky.
So that's me explaining being a dick.
Moving on to being friendly:
If a liner lock geometry is correct, cleaning it won't help. Yours likey isn't, as slip is usually caused by a steep tang. Despite common "knowledge" passed around on forums, lubricant on a correctly made lock face shouldn't cause failure, it should actually make it tighter.
I feel your frustration with the email. I had an Emerson for ages that had problems like you describe. I also had not a single email answered ever. If I hadn't been so dead set on being an Emerson guy (childhood grail) , I would have dropped the brand entirely, based on how I felt I was treated.
The flip side to this, and point, is that many others have had stellar experiences, that's what kept me going.
It's alarming how many lock issues Emerson knives still have. And no. You can't say that it's just haters or blah blah. The reports on here alone of brand new knives with issues are far too many to play that card.
I'll be the only Emerson fan probably in existence to to say it: something is wrong with either the design or implementation here. Lemons happen, but consistency indicates a problem somewhere.
Frankly, if Ernie could drop his pride, admit that, and look into rectifying whatever the problem is, he would have an even bigger following.
Yep. Blasphemy I know.
Whatever.
It sucks that you're going to have to pay out of pocket for something that should've worked right in the first place. Plus pay more because of where you live.
I sincerely hope you end up with a good experience here. There's something cool about these knives, despite their quirks and limited usefulness.
Great bunch of guys (and some dicks) around here to help you through your situation Personally, I came for the name, but stayed because of the people.
Good luck man.