- Joined
- Mar 28, 2001
- Messages
- 4,637
This is a fairly long story but I will try to be short. I think its worth the read though because you dont see (let alone experience) things like this very often.
Ive always been a fan of Gary Crowders knives since I acquired one here on the forums a year or so back, so when I saw his name on the agenda for LVCKS I was looking forward to meeting him.
When I found him at the show he had about 10 slipjoints on his table and all were very reasonably priced. The first visit to the table we BSd for about 15 minutes as I looked over all of his offerings, I knew one would be making the flight home with me but decided to check everything else out first.
When I made it back to his table we talked again for about 30 minutes this time and I finally decided on the modified sowbelly seen below.
When I got home I immediately started carrying the knife and after about 3 days a crack developed in the one bone scale near the rocker pin. It had not been there before but the pin was evidently a little tight and had popped the crack under use.
Most makers will not warrant bone or natural material but since the knife was so new I decided to shoot Gary an email about the crack. I also asked him in that email if he would be willing to put on some scale material I had, and to dome the pivot pin instead of grinding it flush. Within hours I had a message back saying to return the knife and he would do whatever it takes to make it right.
The next day I sent the knife and a small piece of scale material, some great orange G-10 I had around from a previous project. Gary received the package last Monday (14th).
On Thursday I got an email from him stating that the knife was completed but he was having a bad week, I thought awe crap, what went wrong . As I read on he said that he had replaced the scale material with some black bone he had and when he polished it up and finished it he realized it was actually amber. Then it hit him that not only was the amber bone wrong, but the black bone was wrong too!
So the last sentence said something to the effect of I realized my mistake so I put another one together using your scale material and will be shipping them out tomorrow. If this is not acceptable let me know and Ill do what it takes to make things right.
I had to read the message like 4 times did he say he was sending me a second knife?
So sure enough I got a package the other day and in it was my rebuilt amber bone, and right next to it was an identical knife with my blaze orange G-10!
Needless to say I am amazed at the level of service this gentleman has provided for me. Not only did he turn my repair around in 4 days, he made a second knife for me to cover for a mistake he made.
The purpose of this post is two-fold. First to share the great customer service experience Ive had with all of you, and to try and drum up a little business for a great under rated maker who knows how to take care of his customer.
Gary does not have a web presence but I can provide email address and phone number for anyone interested in his knives.
Sorry for this crappy pic but an old POS Mavica is all I have available at work, will shoot better pictures at home tonight.
edited to add better photo
Ive always been a fan of Gary Crowders knives since I acquired one here on the forums a year or so back, so when I saw his name on the agenda for LVCKS I was looking forward to meeting him.
When I found him at the show he had about 10 slipjoints on his table and all were very reasonably priced. The first visit to the table we BSd for about 15 minutes as I looked over all of his offerings, I knew one would be making the flight home with me but decided to check everything else out first.
When I made it back to his table we talked again for about 30 minutes this time and I finally decided on the modified sowbelly seen below.
When I got home I immediately started carrying the knife and after about 3 days a crack developed in the one bone scale near the rocker pin. It had not been there before but the pin was evidently a little tight and had popped the crack under use.
Most makers will not warrant bone or natural material but since the knife was so new I decided to shoot Gary an email about the crack. I also asked him in that email if he would be willing to put on some scale material I had, and to dome the pivot pin instead of grinding it flush. Within hours I had a message back saying to return the knife and he would do whatever it takes to make it right.
The next day I sent the knife and a small piece of scale material, some great orange G-10 I had around from a previous project. Gary received the package last Monday (14th).
On Thursday I got an email from him stating that the knife was completed but he was having a bad week, I thought awe crap, what went wrong . As I read on he said that he had replaced the scale material with some black bone he had and when he polished it up and finished it he realized it was actually amber. Then it hit him that not only was the amber bone wrong, but the black bone was wrong too!
So the last sentence said something to the effect of I realized my mistake so I put another one together using your scale material and will be shipping them out tomorrow. If this is not acceptable let me know and Ill do what it takes to make things right.
I had to read the message like 4 times did he say he was sending me a second knife?
So sure enough I got a package the other day and in it was my rebuilt amber bone, and right next to it was an identical knife with my blaze orange G-10!
Needless to say I am amazed at the level of service this gentleman has provided for me. Not only did he turn my repair around in 4 days, he made a second knife for me to cover for a mistake he made.
The purpose of this post is two-fold. First to share the great customer service experience Ive had with all of you, and to try and drum up a little business for a great under rated maker who knows how to take care of his customer.
Gary does not have a web presence but I can provide email address and phone number for anyone interested in his knives.
Sorry for this crappy pic but an old POS Mavica is all I have available at work, will shoot better pictures at home tonight.
edited to add better photo
