- Joined
- Mar 29, 2015
- Messages
- 828
I've never problem with customer service. They send omega springs for free if you ask nicely - they offer free warranty repair but you can tell them that you prefer repair it yourself and you can manage dissasemble/assemble. They offer sending your knife to them at first place because they're afraid like almost every company* that you'll disassemble knife and will be not able to assemble it properly again. Also they can send pocket clip for free, Spyderco wants money, so Benchmade imho has more friendly customer service for now. I own Spyderco and Benchmade, in my opinion they're equal quality, just different in design.
*If I'm correct only Emerson and CRK have no problem with disassemble knife by customer.
They only send them to you because you are outside the US. They will not send them out to US residents. Kind of messed up if you ask me. People outside of the country get better treatment. I know the reason is because often times they have difficulty sending knives in the mail but still.