A little disappointed

J

JD Bear

Gold Member
Joined
Aug 4, 2015
Messages
2,517
I'm sorry to say, I'm a little disappointed in my warranty service. I'm not sure if any of you remember, but a couple months ago I started a thread about loose scales on my 501. I went back and forth and I eventually decided to send it in because it got pretty annoying. I was so excited to hear I was getting it back since that little blade won me over. It was one of the few knives I fell in love with right away. Well, I got it back just a little while ago and it kinda sucks. I am pretty dang sure it was replaced since it looks a lot better than when I sent it. The problem I have is that besides the scales getting loose, the knife was perfect. The one I got back is so off centered the blade is rubbing the liner and has blade play that wasn't there when it left for Idaho. I reckon it's not that big of a deal, but I think it was better before I even sent it. If it was replaced I think they should have checked for a decent 501 so a knife with issues wouldn't be replaced with a knife with issues. I still love Buck and I always will, but I needed to vent :thumbup:
 
Yep, that's pathetically bad customer service. I would be disappointed too.
 
I had a similar situation with a 119. I hesitated to contact them again because it was a pretty minor cosmetic issue in the blood groove. I think I got lucky when I did, the employee was going on vacation and sent me a replacement 119 and allowed me to keep the defective one. So now I have two 119's.
 
That's pretty cool. I don't know if I should contact them again or not. I reckon it's be another six to eight weeks without it...again. With the shipping and the time I'd almost be better off just buying another one. I would have rather had the loose scales than the blade issues it has now.
 
JD Bear said:
That's pretty cool. I don't know if I should contact them again or not. I reckon it's be another six to eight weeks without it...again. With the shipping and the time I'd almost be better off just buying another one. I would have rather had the loose scales than the blade issues it has now.
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No, contact Hubbard and send it in. Stuff happens in a big company and it is sad it happened to you. But, experience has shown this is not normal.
 
Thanks a lot fellas. I appreciate all the input. I'll contact Jeff and see what he says....
 
AF said:
Yeah I've been trolling for 17 years on Bladeforums as a member.
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Well, it wasn't "pathetically bad customer service", it was an oversight. They should have checked the replacement before it was sent. Your comment was a little harsh and didn't add anything to the conversation, so it could have easily been taken that way.
 
JD Bear, sorry to read about your knife, yes contact Jeff Hubbard. Very nice person and does take care of problems to make the customers happy.

AF ,Ignore the people that you should.
 
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JD Bear said:
Well, it wasn't "pathetically bad customer service", it was an oversight. They should have checked the replacement before it was sent. Your comment was a little harsh and didn't add anything to the conversation, so it could have easily been taken that way.
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Your original knife with a problem was an oversight. When you returned that knife for warranty repair and were supplied with a replacement with separate issues, that is pathetic, in my opinion. I've been a fan of Buck for a long time and I know they'll make this make this right but it should not take 2 attempts to get there.
 
AF said:
Yeah I've been trolling for 17 years on Bladeforums as a member.
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Wow 17 years is such a long time, you must be very accomplished in your craft. Do you make sheaths? I 've been thinking about getting a custom sheath for my 119?
 
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In the short time since I started this thread, I've already exchanged e-mails with Jeff Hubbard and he will be sending me a new 501. Thank you guys for the recommendation because I was just going to deal with it. Great customer service from Buck. I'll be sure to post once the new knife arrives. Thanks again for taking the time to listen and give me a solid resolution :thumbup::thumbup::thumbup:
 
AF said:
I've been making knives and sheaths for 5 years. My leather work is solid but not at the level of some of the pros on these boards.
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I meant Trolling, LOL!! I shouldn't joke. I don't know if you could read between the lines, but you didn't take the bait. Have a good Day, Sir.
 
MICHAEL5135 said:
I meant Trolling, LOL!! I shouldn't joke. I don't know if you could read between the lines, but you didn't take the bait. Have a good Day, Sir.
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Oh, I missed your reference! LOL.

Congrats to the OP on a positive resolution.
 
Sorry about reference to Troll, When I see someone out of the blue say buck knives customer service is Pathetic in a Buck Forums I get the impression they are trolling for a reaction. Bucks Customer service is far from Pathetic. They have some of the best customer service of any manufacturing company out there. Sometimes the reaction is so strong that the 99 percent of the good Buck does is forgotten. To call it Pathetic is not accurate.
 
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