A little disappointed

Makael said:
Sorry about reference to Troll, When I see someone out of the blue say buck knives customer service is Pathetic in a Buck Forums I get the impression they are trolling for a reaction. Bucks Customer service is far from Pathetic. They have some of the best customer service of any manufacturing company out there. Sometimes the reaction is so strong that the 99 percent of the good Buck does is forgotten. To call it Pathetic is not accurate.
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They definitely proved that today Makael....
 
Jeff Hubbard has helped me with knives before,and he is interested in helping customers the best he can.I agree ,a big company is going to have problems from time to time,nobody is perfect.

Buck will make every effort to help a customer to solve a problem.great knives and great company.great employees too!
 
I know it's been resolved but I don't blame Buck. When you send a knife in to them they do note on their website (posted below) what you should do. There is a part in bold that states, "Please note if your knife has sentimental value when you send the knife to us..." Every time I've done this they will make repairs and not replace the blade. Next time just let them know.
https://www.buckknives.com/about-knives/bucks-forever-warranty/?event=about.warranty
 
JD Bear said:
In the short time since I started this thread, I've already exchanged e-mails with Jeff Hubbard and he will be sending me a new 501. Thank you guys for the recommendation because I was just going to deal with it. Great customer service from Buck. I'll be sure to post once the new knife arrives. Thanks again for taking the time to listen and give me a solid resolution :thumbup::thumbup::thumbup:
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I'm glad for you. I did not receive an answer for a horrible knife and returned it to the store. They did not bother
 
I have no complaints regarding Buck service. I have only needed to use it twice, but both times the problem was resolved satisfactorily.

I cannot make the same claim about another knife company. But, I have received great service from Kai, Benchmade, and Buck.
 
Valenciamanu said:
I'm glad for you. I did not receive an answer for a horrible knife and returned it to the store. They did not bother
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I see you are located Spain, that has to be problematic, sorry. Did you not receive an answer from Buck? Did the store replace the knife? Preston
 
pjsjr said:
I see you are located Spain, that has to be problematic, sorry. Did you not receive an answer from Buck? Did the store replace the knife? Preston
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The response of the store has been fantastic. They took charge of lod return charges.

Buck's response was non-existent.

They did not even let me value the knife on Buck's page.
The knife will change it in the store for some diamond stones from Spyderco.

Buck has lost a client.
The same one who won the store.
I have used Victorinox and Kai after sales service and it has been an exquisite treatment.
A greeting
 
That doesn't sound like Buck Knives. Not knowing the whole story...I'm speculating/guessing, but, would bet, that they never received your communication. Buck is a wonderful company with great people, not a fly-by-night outfit.

Hope you'll see fit to try them again, knowing that you could contact Jeff Hubbard should you have problems. Preston
 
pjsjr said:
That doesn't sound like Buck Knives. Not knowing the whole story...I'm speculating/guessing, but, would bet, that they never received your communication. Buck is a wonderful company with great people, not a fly-by-night outfit.

Hope you'll see fit to try them again, knowing that you could contact Jeff Hubbard should you have problems. Preston
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I agree. The ratio is thousands to one on experience. Such good people.
 
I'll give you guys an update on my 501 that started this thread. I got a hold of Jeff (thanks for pointing me in that direction guys) and told him about the issue with the replacement I was sent. He told me he'd send a new one and two days later, I had another brand new 501. Absolutely fantastic customer service. Honestly, it blew me away. Guess what else blew me away....the new replacement I got was perfect, for a day. Great fit and finish, smooth opening, centered blade....then one of the scales came loose. I actually couldn't believe it. I reckon having a quality 501 isn't in the cards for me. I still love the model, just not any of the one's I currently have. Maybe if I get one from the custom shop I'll have better luck. I appreciate Jeff trying to make it right, but I would also appreciate Buck throwing a little adhesive on the back of their scales.
 
pjsjr said:
That doesn't sound like Buck Knives. Not knowing the whole story...I'm speculating/guessing, but, would bet, that they never received your communication. Buck is a wonderful company with great people, not a fly-by-night outfit.

Hope you'll see fit to try them again, knowing that you could contact Jeff Hubbard should you have problems. Preston
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The story is simple.

They did not answer me.
Not even customer service.
Not here. When a Buck worker moderates the forum.
Nor did they let me value the knife on their page.

And the worst thing is that the knife is not that it was a little bad.
It was scrap metal.

I understand that it is not perfect.
But I bought a knife and they sent me half.

It cost me to make the link.

Although I participated a lot in forums of Spain the language was an important barrier then.
And also was my first post in this forum.Even if you read it. The Smartphone translates automatically.
And I was afraid to look like a troll.

Although they will see that I have participated more later.But not everything I wanted for the language.

Here the link of my half knife Buck.
http://www.bladeforums.com/forums/showthread.php/1436779-Buck-cadet-¿Tienen-all-the-same-quality

I have more photos in Spanish forums but I do not think I should put links here.
With such quality control you can hardly repeat with Buck
And more with the nonexistent treatment received

A greeting
 
Please understand that Jeff Hubbard doesn't moderate this forum. He checks it occasionally, when he has time away from his other duties. He can't see every post/thread. His email is jhubbard@buckknives.com I suggest you email him and reference your prior post and this one. Hope this helps, Preston
Edited to add...send the pictures. P
 
Valenciamanu said:
The story is simple.

They did not answer me.
Not even customer service.
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weird, sorry they didn't get back to you.

Not here. When a Buck worker moderates the forum.
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the moderator here doesn't work for buck i don't believe? i could be wrong. one of the head guys at buck participates here occasionally on his own will i'd imagine, but i'm not sure about that either.

Nor did they let me value the knife on their page.
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i beleive this is website more than forum rules, not bucks or the head buck gentleman or moderator makes those rules. the websites owner makes those rules i believe.

And the worst thing is that the knife is not that it was a little bad.
It was scrap metal.

I understand that it is not perfect.
But I bought a knife and they sent me half.

It cost me to make the link.
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very disappointing and frustrating. my best advice would have been to reach out again and see what they could due to help you. people make mistakes and fail sometimes. giving a second or third chance is required sometimes, and often worthwhile in the end.

Although I participated a lot in forums of Spain the language was an important barrier then.
And also was my first post in this forum.Even if you read it. The Smartphone translates automatically.
And I was afraid to look like a troll.
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i work with a fellow from spain. he grew up near the rock of Gibraltar area on the spanish side of course. his moms side is all from spain, his father was in the military and an american. anyways he still own a very small farm over there and goes back once every couple of years. i'm in florida and half the state speaks spanish but not so much proper spanish from europe. rather cuban, puerto rican, central america, south america and mexican versions of it. you're upset, no need to apologize for that. we all get upset.

Although they will see that I have participated more later.But not everything I wanted for the language.

Here the link of my half knife Buck.
http://www.bladeforums.com/forums/showthread.php/1436779-Buck-cadet-¿Tienen-all-the-same-quality

I have more photos in Spanish forums but I do not think I should put links here.
With such quality control you can hardly repeat with Buck
And more with the nonexistent treatment received

A greeting
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i didn't click on the link yet, i will when i have more time.
 
pjsjr said:
Please understand that Jeff Hubbard doesn't moderate this forum. He checks it occasionally, when he has time away from his other duties. He can't see every post/thread. His email is jhubbard@buckknives.com I suggest you email him and reference your prior post and this one. Hope this helps, Preston
Edited to add...send the pictures. P
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I understand that.

That the after-sales service did not answer I do not understand.

And the least I understand is that a knife comes out of a factory that is supposed to have some quality.
And not.I will not send any more mails.
I already sent several in due time.
And I returned the half-knife to the store.
Which I do not like.Why the half knife can be re-sold
 
I don't understand why the store could not/did not replace the knife, unless they are not an authorized Buck Knives dealer?

Also, why are you are refusing, to try, to accomplish a satisfactory ending for you and Buck Knives. You're putting the blame on Buck and not giving them a chance to respond. Something is not right here. Preston
 
I do not know if the moderator works for Buck.When I read that he is a Buck worker, I understood that.If not, I apologize.
I just wanted a classic American knife with several leaves for my collection.
Well my collection is almost all of Spanish knives.
In the end I did with a German.But of the same type.Gift from a friend.
He knew the rage and disappointment I had with Buck.
He knew the rage and disappointment I had with Buck.
I said why a friend told me. Look at you.
I long ago forgot about the subject and the Buck knives.
a greeting
 
pjsjr said:
I don't understand why the store could not/did not replace the knife, unless they are not an authorized Buck Knives dealer?

Also, why are you are refusing, to try, to accomplish a satisfactory ending for you and Buck Knives. You're putting the blame on Buck and not giving them a chance to respond. Something is not right here. Preston
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I do not know very well if this is because of me

I do not refuse to settle it with Buck.
It was they who did not respond.
Another Buck after this?
I preferred to change it for something Spyderco.
The store bought me the money and I decided to change the manufacturer.
The deadline for the return in store was over and had no response from Buck.
I still do not have it.
Also I can understand that something is not right
But remember that the companion had to send his knife Buck three times and on top went to the after-sales service.
a greeting
 
J Hubbard said:
We had some issues this fall with our e-mails. you can e-mail me directly if you wish and I'll take care of you.
jhubbard@bucknives.com

Jeff
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Here is the explanation.
Thank you very much for the offer.
I'll keep it in mind
Although after the matter returned to focus my collection to traditional Spanish knives and sak.
I will send you an email to personally thank you for your offer.
And apologies if necessary.
a greeting
 
:applause::D:thumbup: As soon as the weather clears I'm going out to buy another Buck Knife! Preston
 
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