A question about the serial number on 0550

We've been in touch w/ ZT and more info should be forthcoming shortly.
 
I'm sure it was a LASER reset issue or something and it doesn't seem to have any negative effect unless the serial number is used for service related items or whatever. As long as we know some aren't fakes and I doubt they are.
 
Just wanted to bump this since I am still curious about how/why there are multiple serial numbers floating around. Maybe someone in "the know" will chime in eventually.
 
Yes - we do need a statement on this issue. It would appear to be an intentional manipulation of the serial numbers.
 
Its happened with Tilts as well so i'm sure its just human error.. Just like the NRG2s that said Ken onion design on them..
 
chester22 said:
Its happened with Tilts as well so i'm sure its just human error.. Just like the NRG2s that said Ken onion design on them..
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I don't doubt that human error is a possibility. However, the fact that there hasn't been any official explanation here in the several weeks that this thread has been going is suspicious. Were I Kershaw, I'd want to get out in front of this issue right away stating what the source of the error was, how extensive it is, and what steps have been taken to ensure the integrity of the serial number issuing and marking process. The integrity of Kershaw/ZT as a company is at stake, or at the very least, the integrity of the QC process. I mean, how hard should it be for a manufacturer of precision tools to iron out a process for printing serial numbers without error? This doesn't seem to be a problem that should happen more than once, as you seem to point to. Which again, makes me seriously question whether it's an accident at all.
 
Back to the top. I would love to know how this happened and why the font is different in size.
 
Rolex John said:
Yes - we do need a statement on this issue. It would appear to be an intentional manipulation of the serial numbers.
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Definitely not an intentional manipulation. It's human error on the laser machine.... one that we're trying to crack down on.
 
presz said:
Back to the top. I would love to know how this happened and why the font is different in size.
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Different size fonts fit better on different blades. The grooves on the 1730 don't allow for a whole lot of space, so the font needs to be smaller.
 
Rolex John said:
I don't doubt that human error is a possibility. However, the fact that there hasn't been any official explanation here in the several weeks that this thread has been going is suspicious. Were I Kershaw, I'd want to get out in front of this issue right away stating what the source of the error was, how extensive it is, and what steps have been taken to ensure the integrity of the serial number issuing and marking process. The integrity of Kershaw/ZT as a company is at stake, or at the very least, the integrity of the QC process. I mean, how hard should it be for a manufacturer of precision tools to iron out a process for printing serial numbers without error? This doesn't seem to be a problem that should happen more than once, as you seem to point to. Which again, makes me seriously question whether it's an accident at all.
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RJ - I don't mean to call you out specifically, but let's not get too many "conspiracy theories" going here. The knives are still good, and since it's not a limited run, the serial numbers are fairly insignificant (IMHO). Thankfully, the serial numbers don't have any impact on how well the knife functions - although we had to have a little ceremony to exorcise the demons from the knife with the serial number six-six-six......:) Similar issues occurred with number 13.

It is unfortunate that this mistake occurred, but mistakes happen, and they are generally the result of human error. We have acknowledged the problem, and are taking several different steps to correct it. This incident does not suggest that there are widespread issues. It just means that we need to have a talk with one of the laser operators, and help clarify the documentation of serial numbers from run to run.
 
KershawLynda said:
Definitely not an intentional manipulation. It's human error on the laser machine.... one that we're trying to crack down on.
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jimmer_5 said:
RJ - I don't mean to call you out specifically, but let's not get too many "conspiracy theories" going here. The knives are still good, and since it's not a limited run, the serial numbers are fairly insignificant (IMHO). Thankfully, the serial numbers don't have any impact on how well the knife functions - although we had to have a little ceremony to exorcise the demons from the knife with the serial number six-six-six......:) Similar issues occurred with number 13.

It is unfortunate that this mistake occurred, but mistakes happen, and they are generally the result of human error. We have acknowledged the problem, and are taking several different steps to correct it. This incident does not suggest that there are widespread issues. It just means that we need to have a talk with one of the laser operators, and help clarify the documentation of serial numbers from run to run.
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Thanks for the follow up - like I said, I never discounted that human error could be a factor. I just found it a bit unsettling that it's taken the better part of a month to get an official word on the issue. A few follow up questions:

1. Is the number of knives which exhibit a duplicate serial number known? As jimmer_5 suggests, given that the 0550 isn't a limited edition model, this issue is less significant than it would be with, for example the 0551. Is there no end in site for the 0550 as a regular production model?

2. Both responses seem to point to the problem being fixed, or close to being fixed. Can anyone indicate after what production serial number we should stop seeing duplicates out there?

Best,

John
 
Rolex John said:
Thanks for the follow up - like I said, I never discounted that human error could be a factor.
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Thought you were perfectly clear with what you thought...
I just found it a bit unsettling that it's taken the better part of a month to get an official word on the issue.
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Yes I'm sure this was quite unsettling for you. That doesn't seem to take much.

A few follow up questions:
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Why of course. We're here to serve your every question, and in a timely manner RJ

1. Is the number of knives which exhibit a duplicate serial number known?
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It is not a large number.
Is there no end in site for the 0550 as a regular production model?
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It is a knife that I'm sure will be in the line-up for some time.

Can anyone indicate after what production serial number we should stop seeing duplicates out there?
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No
 
Rolex John said:
I don't doubt that human error is a possibility. However, the fact that there hasn't been any official explanation here in the several weeks that this thread has been going is suspicious. Were I Kershaw, I'd want to get out in front of this issue right away stating what the source of the error was, how extensive it is, and what steps have been taken to ensure the integrity of the serial number issuing and marking process. The integrity of Kershaw/ZT as a company is at stake, or at the very least, the integrity of the QC process. I mean, how hard should it be for a manufacturer of precision tools to iron out a process for printing serial numbers without error? This doesn't seem to be a problem that should happen more than once, as you seem to point to. Which again, makes me seriously question whether it's an accident at all.
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lol is this guy for real? Maybe if he had a duplicate knife I'd understand being curious about it but since it hasn't affected him in any way . . .


Rolex John: Why do you hang out on a ZT/kershaw forum if you think they're such a nefarious company? Are you some kind of masochist or do you just enjoy trolling?
 
fatherhudson said:
lol is this guy for real? Maybe if he had a duplicate knife I'd understand being curious about it but since it hasn't affected him in any way . . .


Rolex John: Why do you hang out on a ZT/kershaw forum if you think they're such a nefarious company? Are you some kind of masochist or do you just enjoy trolling?
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I'm quite sure that RJ has tender feelers over the past. While I find his postings sensationalized and bordering on trolling, you just have to keep perspective.. No need to get worked up.

RJ, as I've said before, we'll be here for you should you need our services. If it pleases you to discuss and post in the manner you do than I think you should continue. IMO it won't make you popular, and no matter your sincerity, the members just won't take your input overly serious. In the end you're free to post as you wish, just don't be surprised when your credibility, opinions, and motives are questioned. Certainly I'm having a hard time taking your posts with a straight face.
 
i'm looking forward to picking up a blem from the k-guy, if and when they ever appear..."XXXX" is my favorite duplicate number LOLOLOL...
 
I'm gonna start paying a lot more attention to your posts thomas. They often bring amusement. Heres a question for you: Are you actually payed to do this? I know you work in marketing at kershaw but is replying to questions like this actually part of your job description? Do you do it while at work?
 
Rolex John said:
The integrity of Kershaw/ZT as a company is at stake, or at the very least, the integrity of the QC process.
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Riiiight, because the ability of my knife to cut has been compromised by another having the same number printed on it...:rolleyes:
 
fatherhudson said:
Heres a question for you: Are you actually payed to do this? I know you work in marketing at kershaw but is replying to questions like this actually part of your job description? Do you do it while at work?
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Currently I direct the sales and marketing teams here at Kai. I'm also responsible for warranty and new product development (other things as well). Yea I'm busy, yes they pay me, yes I do this at work.

I get frustrated, and somewhat feel there are posts that are a waste of valuable time, yet here I am.
 
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