A Warning About PVK.com

Paladin2443

Paladin2443

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Joined
May 26, 2003
Messages
275
Just a heads up..........

If you order from PVK, be sure shipping includes delivery confirmation and that you get
the del. conf. #.
He gave me a lot of BS in his emails......but no knife!:mad:
 
I would be shocked to see this play out as a 'Rip-off'. Josh is alot of things but a Thief he is not.
 
At the end of 30 days, I disputed the charge with PayPal.
They investigated the complaint.....and then credited the charge back to me.
 
After a number of transactions I have never had any problems of any way, shape or form with PVK. I am sorry that you had an issue, but I will not hesitate to continue doing business with him.
 
and why would you expect a knife, your paypal account was issued a refund?

This sounds more like "my knife did not arrive in 30 days" and does not sound like a 'rip-off'.

There *is* a difference..........
 
It is a rip off, of wasted time if not money. Besides the original poster just said "warning", someone else said ripoff.
 
I don’t Josh except from purchases over the phone, he always came though without hitch.

Did you call him? Sometimes e-mails leave the topic somewhat open to interpretation.


Steve
 
Steve.....

I exhausted all avenues....using email. I made the situation crystal clear to him. There was no possibility of confusion.

Also, consider this: PayPal gave him every opportunity to resolve the issue. :confused:
 
I've been dealing with PVK for over 2 years, they have always delivered. Sounds like an exception to the norm to me...
They've been much better about giving attention to detail than many others-
 
Sorry for your problem but I've gotta give my support to Josh also for "a Thief he is not". Your order had the misfortune of coming at the time when Blade Auction went belly up for almost two weeks and Josh is BA. He was under alot of pressure to get that back up and, though that's not an excuse to put your order on the back burner, it could explain some things.
I also agree that the phone is the best way to contact PVK concerning orders. He's the one who'll answer, not the "help"...he doesn't have any that I know of.
 
Josh must be a heck of a nice guy. I have read post after post about him not returning emails, people not being able to get him by phone and him taking forever to get out orders. People always rush in with the "He is a one man operation with too much on his plate" defense. It seems that a lot of people think that it is ok to give poor customer service as long as you are a one man operation with lots on your plate, and a nice guy. The kind of service that has been reported over and over again here on the GB&U forum about Josh would have gotten other dealers figuratively tarred and feathered.

Maybe instead of having too much on his plate, Josh should get some help so that he won't be a one man operation. You would think that would be the way to solve all the customer service issues he has. That or he should take some of the things off his plate. It is his decision to do things the way he does and they should be accepted as excuses for the spotty customer service he supplies.
 
Originally posted by Keith Montgomery

Maybe instead of having too much on his plate, Josh should get some help so that he won't be a one man operation. You would think that would be the way to solve all the customer service issues he has. That or he should take some of the things off his plate.
Click to expand...

Yep...I've gotta agree.:p
 
I got a nice little LE ProTech "Stinger" from Josh on his aution a few months back. It took a lot longer to get to me than I was used to and I e-mailed him a couple times for a "shipping status". He replied to the first e-mail with, "it should be out later this week", but not to the second one. I think I waited about 2 weeks to get the knife. When it did arrive it was NIB as adveritsed and I was happy.

I guess I've been spoiled with my quick dealings on the forums with individual knifenuts like myself, and as such my expectations regarding a delivery date was a bit skewed.

Josh's customer service certainly can stand some improvement, and I think it should be clear to him by now. If and when I buy another knife from Josh, while I'll be confident that my knife will arrive and be as adveritized, I will also understand that I may have to wait a week or two for it to arrive, unless he and I have made a specific agreement on the shipping/arrival issue.
 
Quote:

Originally posted by Keith Montgomery

Maybe instead of having too much on his plate, Josh should get some help so that he won't be a one man operation. You would think that would be the way to solve all the customer service issues he has. That or he should take some of the things off his plate.
____________________________________________________________________

My feelings exactly. I have read similar posts here and on other forums. I won't be doing any business with Josh.
 
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