ABC - Direct and my on-line order

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Aug 1, 1999
Messages
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Like many others, I own several knives. So I like to research a new knife before I buy. I have owned a Leatherman for years, since back when they first came out. I have been studying the Wave since they were first introduced and not available. My original Leatherman is still in good shape and been several miles with me. When I decided to buy one I, like many forumites, compared on-line prices with several dealers and even checked into local prices. ABC-Direct had the best deal at the time. I ordered one on-line late last Wednesday night and received an E-mail the next day stating that the Wave was out of stock and not expected until next week. I was given the option to cancel my order. I had waited this long, so what's a few extra days. Well I received my new Wave yesterday. What? Six days with a delay? With UPS-Ground shipping to boot? I double checked dates on the E-mail order confirmation and Mike Gallagher's messages. I thought I had lost a week or two. This was fast, good service. ABC-Direct "Hats Off to You" Now if I could just stop my wife's cat from standing on my head at three in the morning, I'd be really happy.
 
I've found that stun guns are quite effective on cats at three o'clock in the morning, as long as they're not sitting on your head. It's sort of an electroshock therapy thing. Don't ask me how I know this.
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Don LeHue

The pen is mightier than the sword...outside of arm's reach. Modify radius accordingly for rifle.


 
I took advantage of that same deal. I had no such problems, but Mike was very fast answering questions I had
 
Thanks for the comments. We do try and I promise that all emails are answered and normally within 24 hours. We do this full time as knives are our only business.

Also we are stocking dealer. If we are out of an item we ask you what you want us to do insted of leaving you in the dark.

We are not perfect but we do try. Please let us know what we can do to make things easier for you.

Here are a few more sites we are putting up to help the load.
www.benchmadeknives.com www.microtech-knives.com www.spyderco-knives.com

Some of those sites are not done yet so keep checking back.

Thanks again!

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America's Best Cutlery - Direct!
1-800-956-4652
Mon-Fri 9-5 Est
www.abc-direct.com


[This message has been edited by ABC Direct (edited 15 September 1999).]
 
That's true...
We exchanged several emails when an order of mine needed an adjustment.
I was going to get an Stainless handled Native and a Ladybug... After many exchanges I ended up with 2 lightweight Natives - one serated and one plain edge.

Happy Customer. He never lost patience even if I did change my mind a couple times. He replied promptly... All in all - I dont think I will order from another source. Well - maybe I will have to to get a couple SPEARS that they dont stock...
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I mean, if I went around saying I was an Emperor because some
moistened bint had lobbed a scimitar at me, people would put me away!
 
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