Reading the posts concerning the dissatisfaction of some dealers reminded me of the great service that I received from ABC that I feel bears repeating:
Last year when the Microtech Nemsis was introduced I was called by ABC and offered one at going retail price. This was a satin serialized model. I was given the serial number of the knife available that I would be receiving and several days later when I received the package I noticed that the serial number was higher than the one I had ordered. I was happy that I received the nemesis knife and didn't think anything about it until a couple of days later I saw on the "forum for sale board" a Nemsis, with the exact serial number for sale that I had been promised by ABC.
I called ABC and inquired about the wrong knife I received and after talking with ABC, they realized that they had gotten the order mixed up and shipped the same model knife with the wrong serial number to the wrong customer. ABC actually suggested that they would call the customer that had the knife I was supposed to have received, and they made arrangements with both the customer and myself to ship our knives back to him and he made the exchange of knives to both of us.
I don't know what if anything he promised the other customer for making the exchange but I appreciated both ABC for the service that was provided, as well as the understanding of the fellow forum member who sent that particular knife back for exchange.
Friends, that is what this forum breeds amongst ourselves! And for that I thank all of you who participate, as well as Mike Turber, Spark, and all the moderators.
Last year when the Microtech Nemsis was introduced I was called by ABC and offered one at going retail price. This was a satin serialized model. I was given the serial number of the knife available that I would be receiving and several days later when I received the package I noticed that the serial number was higher than the one I had ordered. I was happy that I received the nemesis knife and didn't think anything about it until a couple of days later I saw on the "forum for sale board" a Nemsis, with the exact serial number for sale that I had been promised by ABC.
I called ABC and inquired about the wrong knife I received and after talking with ABC, they realized that they had gotten the order mixed up and shipped the same model knife with the wrong serial number to the wrong customer. ABC actually suggested that they would call the customer that had the knife I was supposed to have received, and they made arrangements with both the customer and myself to ship our knives back to him and he made the exchange of knives to both of us.
I don't know what if anything he promised the other customer for making the exchange but I appreciated both ABC for the service that was provided, as well as the understanding of the fellow forum member who sent that particular knife back for exchange.
Friends, that is what this forum breeds amongst ourselves! And for that I thank all of you who participate, as well as Mike Turber, Spark, and all the moderators.