Account recovery

[Mitch707]

I’m trying to recover my old account. I try and send a reset password to my email but never get it? Could someone assist?

 

[hhmoore]

The system goes by the email associated with the account... Is that the one you're checking?
(Are you SURE?)
Have you checked the Spam folder?
For the mods to look into it, they'll need the name on the old account.

 

[Mitch707]

The system goes by the email associated with the account... Is that the one you're checking?
(Are you SURE?)
Have you checked the Spam folder?
For the mods to look into it, they'll need the name on the old account.

Iv had the same personal email for 15 years so yes I’m sure lol. I’m using my business email for this account. Iv checked the spam folder as well

The system goes by the email associated with the account... Is that the one you're checking?
(Are you SURE?)
Have you checked the Spam folder?
For the mods to look into it, they'll need the name on the old account.

The old account name is Mitch505

 

[hhmoore]

I just logged out, and hit the password reset. The email was waiting for me when I got there. You should have seen a message on the screen, either indicating that it was sent or telling you the information wasn't recognized. Did you get that?

 

[Mitch707]

I

I just logged out, and hit the password reset. The email was waiting for me when I got there. You should have seen a message on the screen, either indicating that it was sent or telling you the information wasn't recognized. Did you get that?

When I hit reset password it says it was sent but I never get the email

 

[hhmoore]

Looking up your old account, I think I see the problem. They were having a lot of problems with Yahoo/Verizon blocking emails... Looks like that hasn't been resolved.
I'm guessing that the only way to restore access to your old account would be to change the associated email... Which means going right to the top Spark .
Luckily, you still have control of that email; so it's easy enough confirm that it is your account.

 

[Mitch707]

Looking up your old account, I think I see the problem. They were having a lot of problems with Yahoo/Verizon blocking emails... Looks like that hasn't been resolved.
I'm guessing that the only way to restore access to your old account would be to change the associated email... Which means going right to the top Spark .
Luckily, you still have control of that email; so it's easy enough confirm that it is your account.

Okay well I appreciate your help!