- Joined
- Jun 16, 2003
- Messages
- 20,207
I bought a small survival kit made up by Adventure Medical Kits because the components, together, were cheaper than I could buy separately (unless I bought a bunch of each).
The 20mm button compass (imported from Japan by Sun, I am pretty sure) was non-functioning.
Not a big $$ item, but I decided to call Adventure Med's customer service number. The the rep immediately agreed to send a replacement.
Now, about a week later, a nicely padded envelope arrived with TWO functioning compasses.
So, as is often the case, a problem was an opportunity for a good company to show its class, and Adventure Medical Kits stepped up.
Would that more businesses "got it."
The 20mm button compass (imported from Japan by Sun, I am pretty sure) was non-functioning.
Not a big $$ item, but I decided to call Adventure Med's customer service number. The the rep immediately agreed to send a replacement.
Now, about a week later, a nicely padded envelope arrived with TWO functioning compasses.
So, as is often the case, a problem was an opportunity for a good company to show its class, and Adventure Medical Kits stepped up.
Would that more businesses "got it."