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It could be fine at 90%.
Again, take it down as they suggest, don't be afraid. Reassemble it like a sandwich, lying with the clip side down, one component at a time. Watch the video!
If you cannot tighten the pivot (using both keys simultaneously) down to the point that the pivot screws are flush with the sides of the scales (no gap between the two materials, while being careful not to be overly crank it down too tightly) and it still will not open easily, then send it back.
When it returns you'll rest assured it is within spec, or they would not return it to you.
Thanks. I got it to work.
It is smooth when I tighten down the pivot.
The lockup is the same exact way I first got it, 90% ish (see picture). So which one is it? 90% is normal or too much?