Advice needed

M

mael333ca

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Jul 5, 2012
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Hi all,

looking for some quick advise here. I got a sword from DSA a while back, it was a 2 handed norman on sale, sharpened and all. I was quite pleased with the product , especially at the price point.

So I decided to get the 11th century viking sword, sharpened and with the upgraded sheath. The package came at 485CAD $. So about 9 business days of waiting I checked back with them for news having had no shipping confirmation and was surprised the learn that product was indeed shipped two days in from the purchase, but to the wrong address...so they sent the courier to get it back to give it to me...kinda disappointed right there to get a sword whose been in someone else's possession for about 2 weeks...but hey, I got the sword, further disappointments came because of a few scratches, nicks and a couples of small pitting and slight tip deviation, but what really did it for me, was they fact that not only have they shipped it to the wrong address, but the sword was not sharpened has paid for...now I am offered a refund for the sharpening and what it would cost to buy a accusharp to get a bevel on myself.

I am bothered at the idea of having to put perhaps hours of work in this brand new sword because of all these short comings...

here is my question: WOULD YOU SEND IT BACK FOR A FULL REFUND?
 
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Yeah, I guess that would be the best route. It's kinda better to be short 30-40$ for the return then be resentful of a near 500$ purchase...Dammit! :(
 
So, basically you got a second hand sword? Two weeks is two weeks, it's pre-owned, as they say in the car business. I'd definitely want a full refund plus compensation for my troubles.
 
yeah, I sent a message to the dealer saying I want to send it back for a refund and am awaiting instruction on how to proceed. A compensation would be kinda nice eh! They should offer one for my next purchase, it would be correct for all the hassle. They are Sword buyer's guide and seem quite friendly. I guess I'll be looking into a Valiant Armory, for the same price point, nearly all critics are quite positive for this maker and their leather work is superb.

Note that these mistake where from DSA directly, not SBG. It's real lame that I have these issues with this 500$ piece as I also got earlier this year a 2 handed Norman on sale for a slight defect, that turns out is virtually undetectable and the whole thing was a steal at the price point...not so with the viking at full price showing more problems...:( I was really happy of buying from a ''local'' smith...dammit!
 
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Live and learn. If you are happy with DSA overall, contact them directly because they will typically bend over backwards to attain repeat business, despite the swords themselves and the issues some find with them.

Cheers

GC
 
Mael: First, on behalf of Darksword Armory (I recently joined them to do public relations), please accept our deepest apologies - we try to ensure that everybody has a good experience, but sometimes something slips through the cracks. And, regardless of who got the address wrong (I have seen a courier attempt to deliver something to the wrong street in my own business dealings, so while it is possible that it is on our end, it could very well be on theirs), it sounds like whoever had it for a couple of weeks really went to town on your sword.

That's not fair to you at all, and we would like the opportunity to make it right.

So, would you please contact Eyal Azerad (he runs the company) at info@darksword-armory.com. I'll let him know you're coming, and if you run into any additional problems, please do not hesitate to contact either Eyal or myself.

Best regards,

Robert Marks
Darksword Armory Inc.
 
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This has less to do with a sword and more about the details of a business transaction. I'm moving this to Feedback.
 
Robert, please be aware the rules regarding advertising on this forum. There are paid memberships available for such purposes. If you have any questions please see the FAQ or the Exchange rules in my sigline
 
I'm going to toss out some food for thought. If you accept the price of an accubevel, you'll have that tool to keep and use from here on out. If it were me, I'd seriously consider that offer before deciding. Just my $.02 worth.
 
Heelo Robert.

Paul of SBG has arrange for the return with Ayal. I feel bad myself on this lot honestly. The issues were certainly a mix of some flukes and my expectations I suppose.

I have a 2 handed norman from you guys and I really enjoy it, it is a fine cutter. I will keep an eye on your production and time will surely show, that I will indeed appreciate further business with you guys in the future.

Thank you.

EDIT: Turns out that I took Paul of SBG's offer, a friend will help in getting it up to my liking with a wicked edge, will darken the guard and pommel with gun blue, this will be a sick blade! I am a well satisfied customer now! :)
 
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