- Joined
- Apr 18, 2008
- Messages
- 122
As a regular, run-of-the-mill end-user and knife enthusiast, i was AMAZED that Gary Fadden(CEO of Al Mar Knives) answered the phone when i called Al Mar Knives for help with a very minor issue of finding a certain sheath.
Mr. Fadden not only personally helped me, but was extremely friendly and easy to communicate with. It's rare when the No. 1 guy in ANY business as well-established as Al Mar Knives directly participates in day-to-day customer service. It's remarkable that the Boss does it *most* of the time!
If you're thinking about buying a higher-end knife, go with Al Mar. You'll love the quality of knife, and the customer support is bar-none kickass!
Mr. Fadden not only personally helped me, but was extremely friendly and easy to communicate with. It's rare when the No. 1 guy in ANY business as well-established as Al Mar Knives directly participates in day-to-day customer service. It's remarkable that the Boss does it *most* of the time!
If you're thinking about buying a higher-end knife, go with Al Mar. You'll love the quality of knife, and the customer support is bar-none kickass!