Hi goloknaga,
Sorry to hear you're having problems too. I do think there's a good chance AMK will put things right for you though. Although it took a while Al Mar did send me a new knife and paid return shipping
.
After discussing the problem here first, I contacted AMK for a RMA number and posted the knife to them on 8th August.
By 8th of September I hadn't heard anything so phoned AMK and was told that my knife was been looked at and would be mailed out the following week.
Unfortunately by 4th October no knife had appeared so I gave them another call. This time I was told the knife had, for some unknown reason, just not gone anywhere or had anybody look at it. The guy was very apologetic and promised that if it couldn't be repaired by the end of that day then a new one would be sent out in its stead. This time they were as good as their word and a crisp new Mini SERE was waiting for me at the post office on the 14th October.
This knife locks up perfectly so far though I haven't had a chance to put it through its paces as yet.
My overall impression from dealing with AMK was generally good. The avoidable delay was irritating at the time and I wish they had initiated contact during the process, perhaps to acknowledge receipt of the knife etc.
They were however very polite at all times and apologised for the inconvenience caused on numerous occasions.
In the end, they sorted the problem:thumbup:
Thanks to those who persuaded me to return the knife.
Sorry to hear you're having problems too. I do think there's a good chance AMK will put things right for you though. Although it took a while Al Mar did send me a new knife and paid return shipping
.After discussing the problem here first, I contacted AMK for a RMA number and posted the knife to them on 8th August.
By 8th of September I hadn't heard anything so phoned AMK and was told that my knife was been looked at and would be mailed out the following week.
Unfortunately by 4th October no knife had appeared so I gave them another call. This time I was told the knife had, for some unknown reason, just not gone anywhere or had anybody look at it. The guy was very apologetic and promised that if it couldn't be repaired by the end of that day then a new one would be sent out in its stead. This time they were as good as their word and a crisp new Mini SERE was waiting for me at the post office on the 14th October.
This knife locks up perfectly so far though I haven't had a chance to put it through its paces as yet.
My overall impression from dealing with AMK was generally good. The avoidable delay was irritating at the time and I wish they had initiated contact during the process, perhaps to acknowledge receipt of the knife etc.
They were however very polite at all times and apologised for the inconvenience caused on numerous occasions.
In the end, they sorted the problem:thumbup:
Thanks to those who persuaded me to return the knife.