Am I to picky ?

Did you say or imply that you purchased the knife directly from BM? If so, certainly send it back to them. If not (and you got it from a dealer), then send it to the dealer for an exchange.
 
Alann45 said:
Don't count on a response to email, you're much better off calling them. They are super nice and helpful on the phone.

Getting a response via email is something differennt. Frequently they get either lost or ignored.
I've sent several emails and never gotten a single response.
Click to expand...

I've emailed them 2 other times recently and received great customer service in-response. I actually sent a older 710 back to them today for some work, so hopefully the repair department is as good.
 
If you got this in the last couple of days then I would contact the seller, tell them the problem, and find out if they are willing to exchange it. It can't hurt, and only takes a phone call!:)


And no, you are not too picky.
 
What cutter said--I agree you're not being too picky at all. That's a pricey knife from a company known for fit and finish and it would bug the heck out of me.

If it was something I'd paid $20 for, meh, I'd live with it and use the ever-loving crap out of it. For the Benchmade though, no way.

As everyone else has mentioned, BM does have great customer service, but phone calls seem to get faster response than emails.

Best,

Heekma
 
You must log in or register to reply here.
Back
Top