Purchased a knife this past week. Paid 63 dollars for overnight shipping. Knife arrived the next day at my billing address, not shipping address. Double checked my records to make sure I put the correct address in the correct spot and I did. Emailed the seller to reimburse partial shipping cost since his mistake defeated the purpose of overnight shipping, he went silent....any thoughts? Am I out of line?
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Am I wrong
- Thread starter Poeschel
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- Jun 5, 2012
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Sounds like the seller made a shipping mistake, it's annoying but crap happens.
Anyone can have good feedback when everything goes smoothly, it's how they handle hiccups and problems that shows their true colors.
I hope this guy works something out with you as far shipping goes and you can both be satisfied with the outcome. That's how I role. Throwing a huge fit and trashing a reputation over a couple bucks is silly.
So, no you're not wrong. Inform him what's going on and wait for a response. How long has it been since you informed him of the mix up and he went silent?
Anyone can have good feedback when everything goes smoothly, it's how they handle hiccups and problems that shows their true colors.
I hope this guy works something out with you as far shipping goes and you can both be satisfied with the outcome. That's how I role. Throwing a huge fit and trashing a reputation over a couple bucks is silly.
So, no you're not wrong. Inform him what's going on and wait for a response. How long has it been since you informed him of the mix up and he went silent?
Last edited:
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Also I try to be explicitly clear when giving my shipping address, like pm'ing it to them with very clear instruction on where I'd like it sent.
It may be redundant but I feel better after I tell them multiple times just to be clear.
It may be redundant but I feel better after I tell them multiple times just to be clear.
- Joined
- Feb 28, 2011
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- 27,490
Yeah, I would want a partial refund on the shipping.
Knife received Thursday, last email I got was the day before, thanking me for my order. Figure I'll wait til end of day Monday for a response and take it from there. I always get annoyed when communication is really good and then goes silent when things go wrong. I have dealt with this company before and things went fine.
Was this a retailer, or a personal transaction with a member? Some retailers will only ship to the billing address connected to the credit card. If it was a retailer, check their website to be sure.
Edit: Looks like it is a company. I would check to see if their shipping policy has changed since you last ordered from them.
Edit: Looks like it is a company. I would check to see if their shipping policy has changed since you last ordered from them.
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It's a company? I was under the impression it was an individual. Being that it's a company refunding the shipping should be a no brainer.
Monofletch
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Exactly...why offer it if you don't do it.
