Amazon "fulfillment"

Thomas Linton

Thomas Linton

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Jun 16, 2003
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Not knives, but some are interested in outdoor gear, so . . .

On April 6, 2015, I ordered a Snugpak Jungle Blanket through Amazon. 76" x 64" x 2"

It was said to be in stock. Dozens were said to be in stock.

A couple of weeks passed with no blanket, so I contacted Amazon and found I had missed the fine print on this "in stock" item: "delivery by May 13-30, 2015."

Amazon took payment on April 6th.

The blanket was supposedly shipped yesterday - 52 days after they took payment from my credit card.

The blanket arrived today.

It is 75.5" x 62" x 1.25" That's 60% of the loft I bought.

I will be having a chat with Amazon on Monday.
 
I've had that happen. I bought some access points for a work related project and they were supposed to be $375 each, they were supposed to be new. I ended up paying around $3,000 for them all. What I received was remanufactured/refurbished parts that were different from what I had ordered. It took them 2 weeks and about a half dozen emails to fix the error. I wasn't out any money, but I was freaking out as I promised a deadline and almost missed it. Good thing the customer I was working for was understanding.
 
Is it my understanding that the fine print did indeed list the accurate delivery date range?
 
I've rarely had a problem with Amazon. When there were problems they always bent over backwards to correct whatever is wrong. Been a prime member when all that offered was 2 day shipping.
As far as how they list delivery dates on items not readily available, the print is smaller but not fine. Also did you buy from a private seller through Amazon? Amazon doesn't ship everything they list.
 
Call them or pull up a chat window. I deal with Amazon a lot for business reasons and my experience has been that they make mistakes more often than some other online retailers, but their customer service is quite literally the best I've ever dealt with. It always stinks when you have to deal with CS, but I'd be very surprised if they didn't make this right for you.
 
Amazon has the best CS of any retailer I've dealt with. Every time they have fixed the issue, but it is important you clearly tell them that -- so yes please chat or email or talk and they'll take care of you, either by issuing a partial refund or a full refund. If you email, their response times are 12 hours, but in my experience the response comes within 2 to 3.

As for the incorrect dimensions, and the delivery promise, it looks like the seller was a third party selling through amazon and the blanket was shipped from outside the U.S.. If Amazon fulfilled the order, the item may have been shipped to them first before they sent it to you.

From what I understand they are very serious about feedback and take corrective action.
 
choombak said:
As for the incorrect dimensions, and the delivery promise, it looks like the seller was a third party selling through amazon and the blanket was shipped from outside the U.S.. If Amazon fulfilled the order, the item may have been shipped to them first before they sent it to you.
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The OP has not answered my question so I am going to assume the delivery dates were fully disclosed and it was his error in not reading the fine print, as he said.

Hopefully the OP did follow through and chatted with Amazon yesterday as the size discrepancy is troubling. Hopefully the OP will come back and update us on the resolution.
 
craytab said:
The OP has not answered my question so I am going to assume the delivery dates were fully disclosed and it was his error in not reading the fine print, as he said.

Hopefully the OP did follow through and chatted with Amazon yesterday as the size discrepancy is troubling. Hopefully the OP will come back and update us on the resolution.
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No Tom is too busy hounding Jason CFK iPak or ebay or somebody !
 
I'm a heavy Amazon customer, I would buy local more often but usually they don't stock what I want and special ordering from stores out here in the Wild Wild West drives me to distraction. I wait and I wait and I wait and then I walk in the store and there is my item HANGING ON THE DISPLAY RACK ! ! !
I can't tell you how many times this sort of thing has happened.
anyway

Amazon has been 100 % for me. I have like five Kindle e-readers the whole shmeeer.

Was the order direct through Amazon wear house or was it another vendor just selling through Amazon and shipping from the vendor ? ? ? ?
now THERE I have had some questionable deals but having Amazon in the back ground and helping with the moderation also seems to work very well for me.

Bottom line : if the worst thing I have to deal with is Amazon customer service . . . I'm good.
 
Was it optics planet? Because they delay shipping all the time according to the reviews. The one order I placed could have potentially taken over a month to ship. I was patient and didn't care so I got a great deal and it shipped in a few days.
 
Sosa said:
Was it optics planet? Because they delay shipping all the time according to the reviews. The one order I placed could have potentially taken over a month to ship. I was patient and didn't care so I got a great deal and it shipped in a few days.
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That reminds me, I've been waiting on a Surefire weaponlight from O.P. for quite a while now... better check on that.
 
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