Amazon troubles...

B

Buck268

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Nov 5, 2006
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Products arrived early. Nothing but good to say about Amazon and their shipping. Still don't like their customer service though.



Well I ordered some DMT whetstones from Amazon maybe a week ago, and selected the free shipping option (what ever they call it). From the beginning, USPS did not recognize my tracing order, even days after they said it was shipped. Now my account does not exist on Amazon.

Contacted their customer service, got a generic email.
Thank you for writing to us at Amazon.com.

Please accept my sincere apologies for any inconvenience this issue
might have caused to you and I hope that the following information
might be helpful.

I'm sorry to hear about the difficulty you experienced when you were
trying to log into your account.

We are aware of this issue, and our developers are working on a
resolution. Often these errors are corrected after only a short
time, so please try again in a day or two.

Note: If after two days you are still experiencing the same problem,
please use the link below to e-mail us so we can investigate further:

http://www.amazon.com/contact-us/

I again sincerely apologize for the inconvenience this situation
might have caused to you and I hope that you will honor us with
another opportunity to serve you in the future.

Thank you for shopping at Amazon.com.


Please let us know if this e-mail resolved your question:

If yes, click here:
http://www.amazon.com/rsvp-y?c=bcxxyvwy3441689315
If not, click here:
http://www.amazon.com/rsvp-n?c=bcxxyvwy3441689315

Please note: this e-mail was sent from an address that cannot accept
incoming e-mail.

To contact us about an unrelated issue, please visit the Help
section of our web site.


Best regards,

Rohit
Amazon.com Customer Service
http://www.amazon.com
Click to expand...

I'm about to contact my credit card company and simply request a ?charge back? I think is the term. I figure I'll give it until the second week of Feb since delivery was scheduled for the first week (slow, inexact delivery a condition of free shipping; account deletion was not mentioned).

Has anybody had any similar problems? I'm thinking a company of this magnitude would happily fix this situation, but the fact I got a completely worthless reply to my inquirey does not instill faith. :jerkit:
 
I've ordered a lot from, and through, Amazon. Their guarantee is iron clad. If you don't get your stuff, they will credit your card.
 
You probably didn't buy it from amazon, but someone else that amazon serves as a front end for, if that's the case amazon won't have info until it is supplied by the vendor, or the vendor may send you the email not amazon. I've had that a xouple of times.
 
I've had a few "item not in stock/back ordered" problems with Amazon over the years, but I have to say they have always worked it out and either got me the items or never charged my card.
 
DaveH said:
You probably didn't buy it from amazon, but someone else that amazon serves as a front end for, if that's the case amazon won't have info until it is supplied by the vendor, or the vendor may send you the email not amazon. I've had that a xouple of times.
Click to expand...


I believe free shipping is only on Amazon's own products.


And I've done free shipping by them on my Leek and didn't have any problems like account getting deleted.


Dave: Would the UG in your sig happen to stand for Ultimate-Guitar?
 
Well, good news. All this concern was for naught. Still don'tknow why my account is no longer valid, but all I can say about Amazon is :thumbup: :thumbup:

Package arrived today, wasn't due until between Feb 2 and 6. Contents exactly as ordered in excellent condition (no shipping damage). Very satisfied customer.
 
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