Phillip Patton
Knifemaker / Craftsman / Service Provider
- Joined
- Jul 25, 2005
- Messages
- 5,351
I ordered a subscription for Knives Illustrated from them back in July, and I haven't received an issue yet.
I tried their online customer service form, which said to expect a reply in 7 to 10 business days, and that was 4 weeks ago.
I left a phone message, with no reply, and whenever I try to call them, there are no service reps available. Are they a scam, or just understaffed and/or incompetent?
The only good thing in all this is that their hold music isn't too bad. I can post their number if y'all want to hear it. LOL
I tried their online customer service form, which said to expect a reply in 7 to 10 business days, and that was 4 weeks ago.
I left a phone message, with no reply, and whenever I try to call them, there are no service reps available. Are they a scam, or just understaffed and/or incompetent?
The only good thing in all this is that their hold music isn't too bad. I can post their number if y'all want to hear it. LOL
Anyway, she (the service rep) called the publisher, and they told her that they're going to start my subscription with the April issue, which comes out in February. She (and I) thought that sounded ridiculous (I ordered it in July, for crying out loud!), so she's going to find out if she can backstart my subscription. Should know by the end of the week....