Anybody heard from Travis Wuertz?

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BenR.T.

BenR.T.

Tanto grinder & High performance blade peddler
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I have emailed and called several times regarding an order I placed back in December, anybody heard from him?
 
Same issue. Ordered surface grinder in Dec and tried to contact via the webpage but haven't heard anything. Communication is important. Hell, I don't care if he's on vacation, at least I'd have some idea of when to expect delivery. Seriously, if he's busy as all get out, that's great. Tell me it's a few weeks out and I'll plan accordingly. I have a couple requests for knives from chefs and really want to produce them utilizing the SG.
 
BenR.T. said:
I have emailed and called several times regarding an order I placed back in December, anybody heard from him?
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I believe the lead-time on his gear is about 2 months, although this is not communicated on the website.
 
He's a one man shop so he does everything from order taking, building, shipping etc. He's also the marketing manager attending several knife shows a year. Besides that he runs a working farm, that alone should take up all his time. I met him at the Blade Show and he's a genuine nice guy. You won't be disappointed.
 
Being a one-man shop does not mean you have to be slow. It just means you need to be smart about your production methods. If you can't keep up with demand, it's probably time to hire someone.
 
A few months ago I ordered a second grinder from Travis. When I place the order over the internet I was informed it would take 6 weeks for delivery. 6 weeks later I got my grinder. I feel it was worth the wait.
I sympathize with your situation. I e-mailed and called Travis several times before I was able to hear from him. Communication could be better, but his product is outstanding.
 
That assumes you have enough orders in the pipeline and potential orders to justify the expense. A highly specialized tool that costs upwards of $4000 has a rather limited audience and in this case, a number of competitors to boot. My guess would be the you would have to have at least an extra two or three orders per month.
Atlas Knife Company said:
Being a one-man shop does not mean you have to be slow. It just means you need to be smart about your production methods. If you can't keep up with demand, it's probably time to hire someone.
Click to expand...
 
Just talked to Travis, we are good. I am gonna close this thread. Thanks.
 
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