Anyone Else Experiencing Problems With Parts Requests From KAI?

[chrispy513]

I've requested parts be sent to me three separate times on two different knives, one a ZT and the other a Kershaw, within the last few months. While I get the original cookie cutter response, I haven't received any of the parts I've requested. I'm not new to this, and have successfully requested parts from KAI before, so I'm wondering: what gives?

Has anyone else experienced these problems as of late? Am I just the victim of bizarre misfortune? Maybe the fourth time is the charm and I should just try again?

 

[choombak]

Took them two weeks to send the parts after I submitted the request, but I did receive them last week. They do take steps to prevent abuse of the parts request system, based on the frequency, number of parts, etc. -- it is possible your email was flagged as such. You may want to call up and talk - should clear up things pretty fast.

 

[RevDevil]

Took them two weeks to send the parts after I submitted the request, but I did receive them last week. They do take steps to prevent abuse of the parts request system, based on the frequency, number of parts, etc. -- it is possible your email was flagged as such. You may want to call up and talk - should clear up things pretty fast.

Great advice actually. I had taken apart my ZT 0560 after about 2 years of use (it was nasty and needed to be thoroughly cleaned). Like a fool the stop pin fell into the sink and adios. I had to make the request 3 separate times. THey sent me everything else which was graciously appreciated on my end, but I still couldn't use the knife without that pin. I had to email a picture of what I was talking about. I got the pin a week later.

 

[chrispy513]

Alright maybe I'll give them a call. Guess I'll submit a request so that it's fresh on their list if I do decide to call. It started out pretty mundane when I didn't get the clip screw I requested for my 0562, but then a frame screw got stripped on a CQC-6k I bought for a friend for Christmas and I requested a replacement twice and still never saw it. That's gonna be one late Christmas present!

 

[razorburn]

No problems getting parts to Canada.They're probably getting caught up since SHOT show.There is one thing that bugs me,is that they send a small bags of parts in a large 11 x 14 padded envelope.Also no Catalog.Just saying it doesn't make much sense.