Jerry,
I did contact SSS, but why should I pay for a new liner for a sheath that still won't fit the knife I bought it for? Maybe if I find another knife that I want to put in it I'll get a kydex liner made, it's nothing that takes a custom shop. As for bringing it up in public, the knife is sold as a one size fits up to 8" and the fact is that a common BK-7 won't fit.
I've purchased other stuff from SSS both before and after purchasing the sheath. I have no problem with them at all, I just can't recommend that sheath.