Apology to Spyderco customer service.

C

Condition 1

Joined
Feb 6, 2009
Messages
406
Last week I treated someone in customer service with rudeness and disrespect. I was APPROPRIATELY hung up on. Well deserved. It took me a few days of reflection to realize I was wrong and a jerk. Actually, I kinda knew it right away but still wasn’t sure. I may not be the sharpest knife in the drawer (pun intended) but I know the difference between right and wrong. As a human person I may not make the right decisions all the time. Disrespecting others, NOT reading the simple worded, fair warranty was one of my bad ones. I made other poor decisions in this incident as well. :foot:
Hey I was on a roll.

I called and apologized today and my apology was graciously accepted. She apologized for hanging up but I told her she did the right thing. Why should she waste company time dealing with a baby who broke his new toy? When I told her I have my credit card ready to pay now. She took the high road and said forget it. That’s class! I had to beg her to let me pay.

The good news. For me I learned a lesson I won’t soon forget. For Spyderco, man do they have the right people in Cust. Svc. Or what? I think she may have received a few well deserved pats on the back from her coworkers. Just guessing.

Warning!!! Don’t mess with Spyderco’s Cust Svc Dept. and leave that childish attitude at the door when calling. Cause there’s a firecracker guarding the gate and she knows what she’s doing.

She knows who she is and I would like to thank her for accepting my apology.
 
Good for you. You did the right thing. Spyderco CS has always been very helpful for me. Great bunch. :)
Now all you need to do is start using that Military!:thumbup::D
 
That's good to hear that you took the extra step and called back to apologize. I know working in CS that it rarely happens that a irate customer will call back to apologize so don't forget to pat yourself on your back too. Everyone makes mistakes and lets emotions get the better of them from time to time, it takes a big person to admit fault and even a bigger person to apologize for it.
 
Nice Post C1 - was very refreshing to read....glad to see cooler heads prevailed. :)
 
Good that you have fixed what you have done wrong. I am glad that Spyderco CS gave you a chance. Remember in the future that we live in a small world, you never know when you will need others help. :thumbup:

:D
Lesson learned, now back to drinking. :D:D:D
 
:thumbup: The world needs more people who are willing to take a step back and admit they are wrong.
 
Hey Condition 1,

I once did the same thing, after I got a parking ticket in the underground parking lot of my apartment building. I got a ticket because I was parked a bit over the line that divided two spots. I was p!ssed; I was barely over the painted line. I called the number on the ticket and b!tched out the customer service woman. She didn't back down. After a few minutes I called to apologize. I had, after all, broken the rule (park inside the lines!) and she, after all, had nothing to do with the ticket, really.

I felt better having apologized. It takes a big person to admit when they've been out of line.
 
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Spydercos' CS Replaced a discontinued knife I broke with 2 newer knives of equal MSRP to the one I broke, which was 10 years old or better, I sent them the knife insured and with a short letter explaining an obvious flaw, (blade snapped at the pivot), followed by an email to confirm that they received the knife.

From start to finish they were wonderful to deal with.
 
Thank you for sharing this! I'll insure that she sees this thread. :)

Kristi
 
Thank you for sharing this! I'll insure that she sees this thread. :)

Kristi
 
Good for you. I'm sure everyone involved feels better. Being angry sucks:p. I was recently involved in a situation involving an expensive knife where I unjustifiably lost my cool and ran off at the mouth (or keyboard, as it were). After I stepped back, so to speak, and saw the situation for what it really was, I decided an apology was in order. The apology wasn't acknowledged, but it did make me feel better and hopefully the other party got a little satisfaction from it as well. I think I know who the CS rep involved here is, and based on how professional and curteous she's been with me, I'll bet this thread will put a smile on her face.
 
They truly do have top notch CS. Charlynn has always taken care of my issues. Kudos to you for realizing your misstep. Sometimes it takes guts to swallow your pride.
 
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