arizonacustomknives.com IGNORING ME!

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gaevtema

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I first want to apologize if this isn't the correct forum to post this topic. If I'm wrong, I politely asked for it to be moved.

I placed an order (00008571) LIKE YEAR AGO and i still didn't receive a parcel(EC811166833US) or a refund! They started to ignore me half a year ago! Really horrible situation.

Where can i ask for help, anybody knows? What should i do!? Please help!

P.S. knife costs 2000$
 
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Anyway, did you check your customs office to see if the package was intercepted? It states on your tracking number that an attempted delivery was made. How exactly can the store help you? What do you want them to do exactly? The reality is that the package is in your country, and the store is no longer in control of the delivery (common sense). Also, the Russian Federation (based on several experiences) does not have a track record of honesty and accuracy in delivering packages on time. Customs also leaves much to be desired from what has previously been discussed many times. It seems to me, based on your complete lack of any details; you have some inquiring to do in your own country with your own postal system. Maybe the mail man left it on some porch and someone stole it. At this point, claiming the store is to blame is a bit ridiculous especially waiting well over a year. Why is it more important now than lat year at this time? There are a lot of holes here.
 
It is not the first time me and my brother buy in this store, but that was the last one. The point is that the parcel was insured and we want that money back. So it does not depend, someone stole it or what. The baddest thing is that store said that it was insured and they will give us money, but then they started ignoring us. I don't know why, we weren't spamming them. We just wrote like only 3 emails!!!
And I claiming to the store not for losing the parcel, but for ignoring and not paying insurance.
You asking - why now? Because now we need money and we understand that the store won't give it to us (insurance). We want to end this story!

P.S.I knew that Russian Post is one of the worst post ever, but as i said, it wasn't the first time we use that store.

ps sorry for bad english

upd. i didn't sign for the receiving parcel (as we always do in Russia when we receive a parcel). So is it my problem that post had lost my parcel? I don't think so!!!


Also you didn't say what should i do? I can give you all emails or whatever you want. I really regret that i didn't use a PayPal.
 
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It shows it was never delivered, only an attempt.

What did ACK say when you first contacted them about it ?
Have you contacted your customs office about it, and if so, what did they say about it ?

Surely they insured it, but not sure how insurance works once its in your country. Is the insurance supposed to cover it to your door ?

I'm afraid there may not be much anyone here can do to help you out with this. Very sorry to hear you're out $2000.


edit- didn't see your above post until after I posted.
No, they should not be ignoring you on this matter. If I understand correctly, they told you it was insured and they would cover it, and then they just stopped responding. Is that what happened ?
 
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Ken44 said:
It shows it was never delivered, only an attempt.

What did ACK say when you first contacted them about it ?
Have you contacted your customs office about it, and if so, what did they say about it ?
Click to expand...

I will post here all emails tomorrow.

I also think that i should call them. But i don't know is justice on my side.
 
Ken44 said:
It shows it was never delivered, only an attempt.
Yes, they should not be ignoring you on this matter. If I understand correctly, they told you it was insured and they would cover it, and then they just stopped responding. Is that what happened ?
Click to expand...

They asked do i want the insurance, and i text them back that yes, i do, i want my parcel be insured 900$. As i said i will post all my emails tomorrow(because all emails are on my brother's account and he is sleeping right now).
 
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gaevtema said:
It was my brother's parcel. He speaks English bad and couldn't call them. From now i'm rulling this deal.
Click to expand...


Since you don't speak english well I just called them, and a refund is being sent(or has been already). They were already made aware of it.
They were very, very nice about it. Seems it just fell through the cracks, and this happens at times in business.



I think Ryan will reply to the thread tomorrow. I think he was out today.
 
Ken44 said:
Since you don't speak english well I just called them, and a refund is being sent(or has been already). They were already made aware of it.
They were very, very nice about it. Seems it just fell through the cracks, and this happens at times in business.
I think Ryan will reply to the thread tomorrow. I think he was out today.
Click to expand...

I really appreciate that!

I'm happy that i will get a refund, however i lost 1100$. But it is only Russian Post fail. Also, i have bad aftertaste about ignoring me...

P.S. If i can do anything for you, let me know!
 
Ken44 said:
Since you don't speak english well I just called them, and a refund is being sent(or has been already). They were already made aware of it.
They were very, very nice about it. Seems it just fell through the cracks, and this happens at times in business.



I think Ryan will reply to the thread tomorrow. I think he was out today.
Click to expand...

It is so cool of you for doing this, Ken; what a nice guy! I'm looking forward to Arizona Custom Knives (Ryan) updating this thread...this is definitely one of the swiftest/positive resolutions on the GBU.

Good luck, Comrade Gaevtema!
 
Hey guys, Ryan from AZCK here. As far as I know this has been resolved, although I wanted to check in here. Kenny- THANK YOU for jumping in on Gaevtema's behalf, much appreciated. This order was placed before I came on board with AZCK. Long story short, I'd like to publicly apologize if any emails were overlooked. Within 10 minutes of Gaevtema's message to me on Facebook I had our office manager as well as our shipping manager looking into the situation. I'll confirm tomorrow when back in the office, but again, I believe this one is taken care of.
 
livingmochila said:
Hey guys, Ryan from AZCK here. As far as I know this has been resolved, although I wanted to check in here. Kenny- THANK YOU for jumping in on Gaevtema's behalf, much appreciated. This order was placed before I came on board with AZCK. Long story short, I'd like to publicly apologize if any emails were overlooked. Within 10 minutes of Gaevtema's message to me on Facebook I had our office manager as well as our shipping manager looking into the situation. I'll confirm tomorrow when back in the office, but again, I believe this one is taken care of.
Click to expand...


Thanks for the update, Ryan :thumbup:
 
Just started reading this. Ken, you rock.

As far as AZCK goes, I've bought several knives from them over the years; never been disappointed.
 
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